Karina Reyes
Savannah,GA
Summary
Customer-focused professional with over 10 years of experience in delivering outstanding service and support across various industries. Highly skilled in appointment scheduling, managing client check-ins and check-outs, and maintaining accurate records. Proven ability to handle payments, process transactions, and manage billing with precision and attention to detail. Adept at creating a welcoming and calming environment, ensuring clients feel valued and comfortable. Bilingual in English and Spanish, offering translation services to enhance communication with Spanish-speaking clients. Known for excellent organizational skills, managing wait times efficiently, and providing personalized service to contribute to a premium customer experience.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Coastal Dermatology, Inc
10.2022 - 09.2024
- Managed appointment scheduling and patient inquiries via phone and in-person interactions, ensuring efficient office flow
- Checked in and out patients, maintaining accurate patient information and managing wait times
- Assisted in organizing, filing, and pulling medical records, supporting the smooth operation of office activities
- Collected copayments, existing balances, and payments for products, ensuring accurate transactions and adherence to office policies
- Performed light cleaning and maintenance of the front desk area, ensuring a clean and welcoming environment for patients
- Provided translation services for Spanish-speaking patients, facilitating clear communication between patients and medical staff
Online Boutique Owner
Poshmark
10.2020 - 07.2024
- Manage merchandise including buying, receiving, and completing inventory
- Maintaining inventory and materials for shipping
- Promoting on multiple channels including social media and word of mouth
- Respond to customers inquiries and requests in a prompt and efficient manner
- Preparing, packaging and shipping out orders
- Build relationships with customers to increase likelihood of repeat business
Front Desk Receptionist
GEORGIA EYE INSTITUTE
02.2017 - 09.2020
- Opening up and making sure all things are stocked and things are in place to open office
- Greet and assist patients with their appointments or questions
- Collect patient information, scan insurance cards and Identification card
- Collect any copays, out of pocket or outstanding balances
- Assisting the billing department with gathering Worker's Compensation information, including release forms, employer and insurer information, organizing information for the billing department, and communicating with insurance adjusters and supervisors to verify any missing information and faxing over the paperwork and medical notes
- Answering incoming calls, making reminder appointment calls, and taking phone messages
Sales Associate
Kohl's
11.2017 - 01.2018
- Seasonal worker for the holidays
- Maintaining a neat and efficient store layout
- Answering customers questions and helping them with their shopping experience
- Providing the customer with different shopping options and up to date with current promotions
Hostess/Cashier
Cancun Mexican Restaurant
01.2011 - 01.2017
- Greeting customers entering the restaurant making sure to keep the seating chart in order
- Answering any questions politely regarding the menu and our services
- Bagging orders for the customers
- Issue receipts to customers
- Process exchange and refunds
- Process credit card payments
- Balance cash register at the end of each shift
- Answering telephone calls and responding to customers' inquiries
Sales Associate
Aldo
11.2015 - 05.2016
- Making sure the store is presentable (rearranging products, dusting, minor cleaning, etc)
- Being knowledgeable of new products and sales
- Welcoming customers and sharing news of recent product arrivals, promotions, and web events
- Matching the customer's needs with the appropriate products
- Suggesting additional items that relate to customer's needs (build the sale)
- Assisting more than one customer at a time or helping other associates
- Answering telephone calls and responding to customers' inquiries
- Keeping stockroom and inventory organized and in order
- Processing shipments (checking inventory, printing labels, packaging)
- Monitoring customers as they browse (loss prevention)
Education
Training program in Esthetics -
Advanced Aesthetics Academy
Okatie, SC05-2025
High school diploma -
Citizen's High School
01.2013
Skills
- Customer Service
- Appointment scheduling
- Payment processing
- Administrative support
- Sales
- Bilingual English/Spanish
- Conflict resolution
- Attention to detail
- Time Management
- Team Collaboration
Timeline
Front Desk Receptionist
Coastal Dermatology, Inc
10.2022 - 09.2024
Online Boutique Owner
Poshmark
10.2020 - 07.2024
Sales Associate
Kohl's
11.2017 - 01.2018
Front Desk Receptionist
GEORGIA EYE INSTITUTE
02.2017 - 09.2020
Sales Associate
Aldo
11.2015 - 05.2016
Hostess/Cashier
Cancun Mexican Restaurant
01.2011 - 01.2017
Training program in Esthetics -
Advanced Aesthetics Academy
High school diploma -
Citizen's High School
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