Karina Richmond
Herkimer,USA
Summary
Proactive and adaptable professional with strong problem-solving skills and a history of building effective relationships with clients and teams. Committed to driving team success and delivering measurable results. Demonstrates a results-oriented approach with a focus on continuous learning and innovation. Leverages analytical thinking and creativity to develop impactful solutions in dynamic environments.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Emergency Department Technician
Oswego Health
Oswego, NY
01.2026 - 02.2026
- Operated ventilators, defibrillators, monitors, IV pumps, oxygen tanks, suction machines, and other emergency devices to support critical patient care.
- Transported critically ill patients from the ER to Intensive Care Units or operating rooms for further treatment.
- Performed EKGs on patients to monitor heart rate and rhythm.
- Collaborated with doctors and nurses to ensure timely availability of supplies, instruments, and equipment for medical procedures.
- Provided compassionate customer service while interacting with patients and family members to enhance their experience during emergency situations.
- Prepared examination rooms and ensured cleanliness and organization.
CNA
Morningstar Residential Care Center
Oswego, New York
09.2025 - 01.2026
- Monitored patient vital signs and reported changes to nursing staff.
- Participated in educational programs designed to improve knowledge of health care skills
- Supported residents in daily living activities and personal hygiene to promote independence and dignity.
- Provided emotional and moral support to residents, fostering a comforting environment
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Facilitated communication among residents, families, and healthcare team members to ensure coordinated care.
- Delivered emotional support and companionship to improve resident well-being and foster a sense of community.
- Adhered to safety protocols and infection control measures consistently.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
CNA
Pontiac Care and Rehabilitation Center
Oswego, US
04.2025 - 08.2025
- Delivered compassionate residential care to enhance residents' quality of life
- Ensured residents' needs were met while preserving their dignity and autonomy
- Facilitated mental stimulation activities to enhance cognitive engagement
- Utilized gentle redirection techniques to manage challenging behaviors effectively
- Communicate effectively with residents, families, and healthcare team members
- Document patient care activities in electronic health records system.
- Adhere to safety protocols and infection control measures consistently
- Answered patient call lights and responded to requests appropriately
- Assisted patients in ambulation and transfers using proper body mechanics
- Reported changes in patient conditions to registered nurse or physician
- Ensured compliance with HIPAA regulations regarding confidentiality of information
- Monitored food intake and output according to nursing staff instructions
- Recognized signs, symptoms of abuse, neglect and reported them per policy
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers and avoid general discomfort
Digital Shopper
Walmart
Oswego, US
07.2020 - 10.2024
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Managed online orders and ensured timely fulfillment.
- Provided technical support for customers who encountered issues while shopping online.
- Completed pickup and shopping orders for customers within the local area.
- Organized and secured items in designated areas until customer pickup.
- Collaborated with teammates to efficiently manage daily tasks during high-traffic times.
- Satisfied customers with quick, accurate service under tight deadlines.
- Welcomed customers, assessed needs, and offered tailored assistance with product selection.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Deli Associate
Walmart
06.2017 - 07.2020
- Executed orders by slicing, weighing, packaging, and pricing meats and cheeses for efficient service.
- Operated slicing machines and equipment with safety and efficiency.
- Followed food safety guidelines for quality assurance and compliance.
- Trained new associates on deli procedures and safety practices to ensure compliance and service quality.
- Maintained cleanliness and organization of deli area to enhance customer experience.
- Sanitized work areas by cleaning surfaces, equipment, floors, and removing trash.
- Maintained professionalism while interacting with customers and coworkers.
Cashier/Customer Service
Walmart
05.2014 - 12.2016
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and provided information about store products and services, enhancing engagement.
- Assisted customers in locating products and offered tailored advice, boosting purchase likelihood.
- Handled returns and exchanges according to store policies and procedures.
- Maintained cleanliness and organization of checkout area, improving customer satisfaction.
- Stocked shelves with merchandise to ensure product availability.
- Learned roles of other departments to provide coverage and keep store operational.
Education
CNA - Certified Secondary Education
St Luke Health Services
Oswego, NY03-2025
Skills
- Emergency department protocols
- BLS
- Patient assessment
- Emergency procedures
- Patient care techniques
- Patient safety protocols
- Health monitoring
- Wound care
- Assisting with ADLs
- Safe patient lifting practices
- Personal hygiene assistance
- Skincare
- Health screenings
- Patient nutrition monitoring
- Clinical support
- Safe environment creation
- Call light response (emergency response procedures)
- Time Management
- Teamwork
- Attention to detail
- Verbal communication
- Interpersonal skills
- Residents' rights
- Geriatric care
- Isolation techniques
- Health promotion
- State healthcare regulations
- Abuse and neglect policy adherence
- Clerical experience
- Medical receptionist
- Medical software
- Computer Operation
- Mobile devices
- Negotiation
- Writing skills
- Long-term care facility experience
- Customer Service
- Personable
- Quick Learner
- Follows Instruction Well
- Organizational Skills
- Infection control
Certification
CNA
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Emergency Department Technician
Oswego Health
01.2026 - 02.2026
CNA
Morningstar Residential Care Center
09.2025 - 01.2026
CNA
Pontiac Care and Rehabilitation Center
04.2025 - 08.2025
Digital Shopper
Walmart
07.2020 - 10.2024
Deli Associate
Walmart
06.2017 - 07.2020
Cashier/Customer Service
Walmart
05.2014 - 12.2016
CNA - Certified Secondary Education
St Luke Health Services