Karina Rikeros
Vineyard,UT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Acima Credit
06.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns promptly, also trying to de-escalate the call, and transferring it to a supervisor when it was beyond my scope of duties.
- I review payment history, perform transactions for the client, educate the client on their contract, try to be clear and give them the necessary tools so that the client is satisfied and continues to contract with Acima.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Work Line/Quality Control
Pugs Gear
10.2017 - 03.2020
- Assisted quality assurance by inspecting items and removing defective parts.
- Assembled and installed products on production lines according to established guidelines.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Trained new employees on production line machinery for maximum output and safety.
- Inspected incoming and outgoing materials for accuracy and quality.
Administrative Secretary
Lion JP C.A.
06.2004 - 06.2014
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- handled accounts payable, accounts receivable, vendor orders, payroll, legal paperwork, etc.
Education
Law Degree - Law
Universidad Santa Maria
Caracas-Venezuela11.2001
Skills
- Customer Relations
- Credit Card Payment Processing
- Report Transcription
- Active Listening
- Problem-Solving Ability
- Call Center Operations
- Quality Control
Timeline
Customer Service Representative
Acima Credit
06.2020 - Current
Work Line/Quality Control
Pugs Gear
10.2017 - 03.2020
Administrative Secretary
Lion JP C.A.
06.2004 - 06.2014
Law Degree - Law
Universidad Santa Maria
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