Karina Rios
Brownsville,TX
Summary
Dedicated with strong customer service skills, effective communication, and multitasking abilities. Proven in resolving conflicts and ensuring client satisfaction. Consider myself a resourceful in customer service, event coordination, training new staff, problem-solving, and maintaining high service standards, ready to enhance guest experiences and operational efficiency.
Overview
10
10
years of professional experience
Work History
Restaurant Hostess/Restaurant Cashier/Restaurant Server
Tom and Jerry's, Bar & Grill
South Padre Island, Texas
03.2015 - Current
- Coordinated special events and large group bookings effectively.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Resolved customer complaints in a professional manner while always maintaining a positive attitude towards guests.
- Trained new servers on restaurant procedures and service standards.
- Handled cash transactions and processed payments accurately.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Handled customer complaints in a professional manner to ensure satisfaction.
Education
High School Diploma -
Port Isabel High School
Port Isabel, TX05-2007
Skills
- Customer service
- Effective communication
- Strong multitasking
- Problem solving & Conflict resolution
- Cash handling
- Active learning
- Relationship building
- Customer relationship management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Restaurant Hostess/Restaurant Cashier/Restaurant Server
Tom and Jerry's, Bar & Grill
03.2015 - Current
High School Diploma -
Port Isabel High School