Karina Rivera
Cicero,IL
Summary
Results-driven administrative professional equipped for high-stakes environment. Proven track record in overseeing executive schedules and facilitating seamless office workflows. Known for reliability and adaptability, excelling in both team collaboration and independent tasks. Expertise in multitasking and prioritizing to achieve optimal outcomes.
Overview
11
11
years of professional experience
Work History
Package Center Supervisor
UPS
09.2020 - Current
- Continuously assessed procedures to identify areas of improvement, implementing changes as needed for optimal results.
- Strategized long-term planning initiatives for facility expansion or upgrades based on business growth projections and requirements analysis.
- Facilitated clear communication between team members, ensuring smooth operations and timely deliveries.
- Coordinated with package car drivers to optimize delivery routes, reducing transit time and fuel consumption costs.
- Ensured compliance with company policies and industry regulations at all times within the package center operations.
- Developed strong relationships with clients, providing exceptional customer service and addressing concerns promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Supervisor of Operations
Goldfish Swim School
02.2017 - 08.2020
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Behavioral Therapist
ABA for Children
09.2019 - 01.2020
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Collected and analyzed data on client performance, adjusting treatment plans accordingly to maximize progress towards goals.
Cook
Hooters
07.2018 - 12.2018
Line Cook
Brown Bag Seafood
05.2015 - 11.2016
Cashier
Mariano's
06.2014 - 05.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Receptionist
Corazon Community Services
06.2013 - 08.2013
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
High School Diploma -
JS Morton East HS
Cicero, IL06-2014
Skills
- Operations Management
- Workforce Development
- Customer Service
- Data Entry
- Strategic Planning
- Performance Management
- Complex Problem-Solving
- Staff Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Package Center Supervisor
UPS
09.2020 - Current
Behavioral Therapist
ABA for Children
09.2019 - 01.2020
Cook
Hooters
07.2018 - 12.2018
Supervisor of Operations
Goldfish Swim School
02.2017 - 08.2020
Line Cook
Brown Bag Seafood
05.2015 - 11.2016
Cashier
Mariano's
06.2014 - 05.2015
Receptionist
Corazon Community Services
06.2013 - 08.2013
High School Diploma -
JS Morton East HS
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