Karina Rivera
Palm Bay,FL
Summary
.
Developed exceptional customer service and leadership skills in fast-paced hospitality environment. Skilled in managing front office operations and resolving guest issues efficiently. Seeking to transition into new field, leveraging administrative and management expertise to contribute effectively.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Quality Medical Care
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Retail/Retail Cashier
Metz Culinary
06.2022 - 01.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Front Desk Supervisor
Ross Dress for Less
12.2015 - 04.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Dra Maria Cadilla De Martinez
Puerto Rico 05-2013
Skills
- Customer service
- Computer skills
- Teamwork and collaboration
- Guest relations
- Problem-solving skills
- Data entry
- Bilingual
Languages
Spanish
Full Professional
Timeline
Administrative Assistant
Quality Medical Care
01.2023 - Current
Retail/Retail Cashier
Metz Culinary
06.2022 - 01.2023
Front Desk Supervisor
Ross Dress for Less
12.2015 - 04.2022
High School Diploma -
Dra Maria Cadilla De Martinez
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