Karina Robinson-Gerideau
Arlington,TX
Summary
Friendly,empathic customer service specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals,ability to work well independently. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Small Sorter
UPS
Mesquite, TX
02.2023 - 07.2024
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Fulfilled and organized orders to foster accurate and efficient delivery process.
- Transported picked products to packing area and verified proper packaging, sealing and labeling.
- Used smartphones and handheld devices to sort, scan and prepare orders.
Customer Service
discovery villlage at southlake
Irving, TX
01.2021 - 02.2023
- Answered customer inquiries over the phone and through email.
- Tracked inventory levels on a daily basis and restocked shelves as needed.
- Ensured all customer service standards are met at all times.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Consulted with customers regarding needs and addressed concerns.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Connexions
Irving, TX
08.2019 - 01.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Bowie High School
Arlington, TX06-2011
Skills
- Inbound and Outbound Calling
- Problem Resoultion
- Customer Service
- Complex Problem Solving
- Cross-Functional Team Collaboration
- Product Knowledge
- Customer Support
- Team Collaboration
- Data Entry
- Account updating
- Data Collection
- Payment Processing
- Customer Education
- High-energy attitude
- Microsoft Outlook
- Windows
Timeline
Small Sorter
UPS
02.2023 - 07.2024
Customer Service
discovery villlage at southlake
01.2021 - 02.2023
Customer Service Representative
Connexions
08.2019 - 01.2021
High School Diploma -
Bowie High School
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