Karina Rodriguez
San Fernando,CA
Summary
Sales professional with a track record of generating over $1M in sales at Home Depot. Proficient in customer relationship management and negotiation, building strong client connections. Expertise in sales strategies and CRM software, consistently surpassing revenue targets while providing exceptional service. Bilingual in Spanish, facilitating effective communication with diverse customers. Making relationships with customers and giving the the attention they need to help with sales and their needs. Handled cash and had customers credit card information on file for the purchases they made, setting up order for pick up or delivery.
Overview
13
13
years of professional experience
Work History
PSS Pro Sales Specialist
Lowes Home Improvment
Santa Clarita, CA
10.2021 - 05.2025
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Followed up with customer after helping them special order material, build relationships with customers so they could return to our store.
- Stayed up to date on company products and services to support sales objectives.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Operated register, handled cash and processed credit card transactions.
Pro Sales Specialist
Home Depot
North Hollywood, CA
01.2014 - 08.2021
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Greeted and assisted customers to foster positive experiences.
- Maintained accurate records of customer interactions using CRM software.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Exceeded company sales goals, sold $1M in the store.
- Replenished and arranged items to maintain appearance, kept the pro desk and pro dept. clean for our customers.
- Operated register, handled cash and processed credit card transactions.
- Monitored competitor activities and adjusted pricing accordingly.
- Negotiated contracts with vendors, suppliers, and distributors.
Cashier
Toys"R"Us
Van Nuys, CA
10.2012 - 04.2014
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained work area and kept cash drawer organized.
Education
Associate of Arts - Graphic Design
Los Angeles Valley College
Van Nuys, CA06-2012
High School Diploma -
Van Nuys High School
Van Nuys, CA06-2008
Skills
- Sales strategies
- Customer relationship management
- Sales forecasting
- Market analysis
- Negotiation techniques
- Product knowledge
- CRM software
- Cash handling
- Customer service
- Problem solving
- Communication skills
- Relationship building
- Sales expertise
- FLUENT IN Spanish
- Sales closing
- Price quote preparation
- Contact follow-up
Timeline
PSS Pro Sales Specialist
Lowes Home Improvment
10.2021 - 05.2025
Pro Sales Specialist
Home Depot
01.2014 - 08.2021
Cashier
Toys"R"Us
10.2012 - 04.2014
Associate of Arts - Graphic Design
Los Angeles Valley College
High School Diploma -
Van Nuys High School
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