Karina Rogel
Los Angeles,CA
Summary
Highly skilled and enthusiastic professional with more than 7 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
7
7
years of professional experience
Work History
Medical Staff Coordinator/Surgery Scheduler/Receptionist
Beverly Hills Sunset Surgery Center
2023.09 - Current
- Contributed to facility accreditation efforts by preparing necessary documentation and coordinating site visits from accrediting agencies.
- Served as liaison between administration and clinical staff, fostering positive relationships and promoting open communication.
- Expedited credentialing applications, enabling timely commencement of clinical services by newly hired physicians.
- Streamlined credentialing processes for faster onboarding of new medical staff members.
- Communicated with patients, ensuring that medical information was kept private.
- Helped patients check in prior to surgery, explained paperwork, and gathered signatures for liens.
- Perform credentialing and re-credentialing activities of all providers and practitioners.
- Work closely with providers, hospital medical staff, and internal staff to build relationships and ensure compliance with all policies and procedures.
- Communicate with funding companies and attorney's offices to coordinate schedules for physicians and patients.
- Scheduled all surgical procedures and assured that all appropriate documents were sent over prior to procedure date.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Calculated room utilization for plastics cases and invoiced physician's offices as such.
- Helped center onboard to Modio Health for credentialing. Solely transferred all information and updated information.
Admin Lead/Medical Staff Credentialing Coordinator
Surgery Partners
2021.12 - 2023.09
- Managed an administrative team composed of 5 personnel, provided coaching and mentorship, conducted performance evaluations, and establish inclusive work cultures.
- Oversee office operations and provide administrative support for company staff.
- Assisted the Facility Administrator by taking meeting minutes, documenting surgery count, scheduling staff/Medical Advisory Committee/Governing Board meetings.
- Trained and supervised office staff members and ensure their compliance with company policies and procedures
- Work closely with providers, hospital medical staff, and internal staff to build relationships and ensure compliance with all policies and procedures.
- Assisted front desk, scheduling, and medical records department when short staffed or when help was needed
- Accurately verified a physician's background by processing initial credentialing and re-credentialing applications for Medical Staff and Allied Health Professionals
- Handling of highly confidential and personal information of physicians, techs, etc.
- Obtain licensure, DEA, Board Certification, and malpractice insurances for over 50 physicians
- Query AMA and NPDB databases and processed verification requests.
- Served as a resource for departmental staff by maintaining a thorough understanding of current trends and best practices in the credentialing field.
- Tracked expiration dates on documents and communicated with physician's offices to gather all paperwork prior to expiration dates.
- Maintained accurate files, records and credentialing documents in well-maintained databases in paper form.
- Prepared records for site visits and file audits.
Call Center Rep/Surgery Scheduler
La Peer Health Systems
2017.05 - 2021.12
- Handled all incoming calls and assessed patient issues and connected them to the appropriate department.
- Assisted patients with scheduling initial appointments with physician's office and then coordinated with the office to schedule them for surgery.
- Assisted as a translator for physician's offices that didn't speak Spanish
- Scheduled all surgical procedures and assured that all of the appropriate documents were sent over prior to procedure date.
- Maintained and updated surgery schedule several times a day.
- Coordinated supply and other materials request with the materials department.
- Coordinated anesthesiologist assignments with Director of Anesthesia..
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Obtained payments from patients and scanned identification and insurance cards.
Education
AA in Business Administration -
El Camino College
04.2025
Skills
- Spanish.
- Extensive surgery scheduling experience in a medical office environment.
- Good oral and written communication skills.
- Superb communication with patients/physician offices.
- Accurate and detailed.
- HIPAA Compliance
- Patient Safety
- Leadership Qualities
- Meeting Coordination
- License Verification
- Medical Staff Bylaws
- Credentialing Procedures
Timeline
Medical Staff Coordinator/Surgery Scheduler/Receptionist
Beverly Hills Sunset Surgery Center
2023.09 - Current
Admin Lead/Medical Staff Credentialing Coordinator
Surgery Partners
2021.12 - 2023.09
Call Center Rep/Surgery Scheduler
La Peer Health Systems
2017.05 - 2021.12
AA in Business Administration -
El Camino College
Similar Profiles
Caitlynn BoothCaitlynn Booth
Medical Concierge at Beverly Hills Center For Plastic SurgeryMedical Concierge at Beverly Hills Center For Plastic Surgery
Vilma AparicioVilma Aparicio
Surgical Technician at Beverly Hills Medical Center For Cosmetic SurgerySurgical Technician at Beverly Hills Medical Center For Cosmetic Surgery
Cindy N. De La CruzCindy N. De La Cruz
Front Desk Receptionist /Social Media Manager at Beverly Hills Plastic Surgery| Skin DetourFront Desk Receptionist /Social Media Manager at Beverly Hills Plastic Surgery| Skin Detour