Karina Rogel
Los Angeles,CA
Summary
Highly skilled and enthusiastic professional with more than 7 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
7
7
years of professional experience
Work History
Medical Staff Coordinator/Surgery Scheduler/Receptionist
Beverly Hills Sunset Surgery Center
09.2023 - Current
- Contributed to facility accreditation efforts by preparing necessary documentation and coordinating site visits from accrediting agencies.
- Served as liaison between administration and clinical staff, fostering positive relationships and promoting open communication.
- Expedited credentialing applications, enabling timely commencement of clinical services by newly hired physicians.
- Streamlined credentialing processes for faster onboarding of new medical staff members.
- Communicated with patients, ensuring that medical information was kept private.
- Helped patients check in prior to surgery, explained paperwork, and gathered signatures for liens.
- Perform credentialing and re-credentialing activities of all providers and practitioners.
- Work closely with providers, hospital medical staff, and internal staff to build relationships and ensure compliance with all policies and procedures.
- Communicate with funding companies and attorney's offices to coordinate schedules for physicians and patients.
- Scheduled all surgical procedures and assured that all appropriate documents were sent over prior to procedure date.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Calculated room utilization for plastics cases and invoiced physician's offices as such.
- Helped center onboard to Modio Health for credentialing. Solely transferred all information and updated information.
Admin Lead/Medical Staff Credentialing Coordinator
Surgery Partners
12.2021 - 09.2023
- Managed an administrative team composed of 5 personnel, provided coaching and mentorship, conducted performance evaluations, and establish inclusive work cultures.
- Oversee office operations and provide administrative support for company staff.
- Assisted the Facility Administrator by taking meeting minutes, documenting surgery count, scheduling staff/Medical Advisory Committee/Governing Board meetings.
- Trained and supervised office staff members and ensure their compliance with company policies and procedures
- Work closely with providers, hospital medical staff, and internal staff to build relationships and ensure compliance with all policies and procedures.
- Assisted front desk, scheduling, and medical records department when short staffed or when help was needed
- Accurately verified a physician's background by processing initial credentialing and re-credentialing applications for Medical Staff and Allied Health Professionals
- Handling of highly confidential and personal information of physicians, techs, etc.
- Obtain licensure, DEA, Board Certification, and malpractice insurances for over 50 physicians
- Query AMA and NPDB databases and processed verification requests.
- Served as a resource for departmental staff by maintaining a thorough understanding of current trends and best practices in the credentialing field.
- Tracked expiration dates on documents and communicated with physician's offices to gather all paperwork prior to expiration dates.
- Maintained accurate files, records and credentialing documents in well-maintained databases in paper form.
- Prepared records for site visits and file audits.
Call Center Rep/Surgery Scheduler
La Peer Health Systems
05.2017 - 12.2021
- Handled all incoming calls and assessed patient issues and connected them to the appropriate department.
- Assisted patients with scheduling initial appointments with physician's office and then coordinated with the office to schedule them for surgery.
- Assisted as a translator for physician's offices that didn't speak Spanish
- Scheduled all surgical procedures and assured that all of the appropriate documents were sent over prior to procedure date.
- Maintained and updated surgery schedule several times a day.
- Coordinated supply and other materials request with the materials department.
- Coordinated anesthesiologist assignments with Director of Anesthesia..
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Obtained payments from patients and scanned identification and insurance cards.
Education
AA in Business Administration -
El Camino College
04.2025
Skills
- Spanish
- Extensive surgery scheduling experience in a medical office environment
- Good oral and written communication skills
- Superb communication with patients/physician offices
- Accurate and detailed
- HIPAA Compliance
- Patient Safety
- Leadership Qualities
- Meeting Coordination
- License Verification
- Medical Staff Bylaws
- Credentialing Procedures
Timeline
Medical Staff Coordinator/Surgery Scheduler/Receptionist
Beverly Hills Sunset Surgery Center
09.2023 - Current
Admin Lead/Medical Staff Credentialing Coordinator
Surgery Partners
12.2021 - 09.2023
Call Center Rep/Surgery Scheduler
La Peer Health Systems
05.2017 - 12.2021
AA in Business Administration -
El Camino College
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