KARINA ROJAS CAPELLAN
The Bronx,NY
Summary
Driven Business Development Manager with 3 years of experience in organizational leadership. Well-educated in lead generation and relationship development with key clients and stakeholders. Recognized for guiding teams to success through coaching, sales technique training, and revenue target achievement. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Development Manager
NOAH BUSINESS SERVICES
New York, NY
01.2021 - Current
- Conducted customer service activities in order to facilitate money transfer transactions.
- Ensured that all policies related to money transfers were followed at all times.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Participated in training sessions aimed at enhancing knowledge of financial regulations.
- Researched and resolved customer inquiries regarding money transfers.
- Analyzed customer data to identify trends or patterns of misuse or abuse of services offered.
- Built positive and productive customer connections to drive consistent sales.
- Processed 100 transactions per day and handled money transfers, deposits, and withdrawals.
- Educated customers on available money transfer services and products.
- Verified customers' identities by collecting appropriate documentation.
- Assisted customers in completing forms related to money transfers.
- Acted as buyer or seller representative when arranging sales.
- Developed solutions to meet market gaps and drive company sales.
- Followed up with customers to ensure satisfaction with services provided.
- Developed strategies for improving customer experience when using money transfer services.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Modified existing software systems to enhance performance and add new features.
- Completed day-to-day duties accurately and efficiently.
Hairstylist Manager
SPIFF FOR MEN SALON
New York, NY
01.2017 - 03.2020
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Tracked inventory of supplies used for styling services.
- Recommended hair styles to compliment clients' facial features and coloring.
- Greeted customers, answered phones and booked appointments.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Assisted other stylists with busy periods in the salon.
- Shaved, trimmed and shaped beards and mustaches.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved guest complaints.
- Handled staff development, budgeting and supply ordering.
- Consistently recognized by management for providing superior customer service.
- Scheduled employees and made sure all shifts had adequate coverage.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Ensured that all stylists followed safety protocols when working with clients.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Salon Receptionist
SPIFF FOR MEN SALON
New York, NY
04.2012 - 10.2012
- Suggested membership programs for frequently returning customers.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Greeted customers, answered general questions, and directed them to appropriate locations.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Booked appointments to allow sufficient time for requested services.
- Updated client profiles regularly to maintain accurate records.
- Received phone calls to assist customers in scheduling, rescheduling, or canceling appointments.
- Maintained client accounts by obtaining, recording, and updating personal and financial information.
- Scheduled appointments using the salon software system.
- Investigated and analyzed client complaints to identify and resolve issues.
- Provided information about services, products, and prices to customers.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
MET FOOD MARKET
New York, NY
09.2007 - 04.2012
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep the store operational.
- Answered customer inquiries regarding store policies and procedures.
- Offered customers carry-out service after the transaction.
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
LOUIS D. BRANDEIS HIGH SCOOL
New York, NY06-2009
Some College (No Degree) - Office Technology
LIBI LONG ISLAND BUSINESS INSTITUTE
New York, NYSkills
- Customer Service
- Salesforce Management
- Business Development
- Client Relationship Building
- Sales and Market Development
- Team Collaboration
- Process Improvement
- Business Administration
- Sales Tracking
- Relationship Building and Management
- Customer Acquisition
- Client Consultations
- Mergers and Acquisitions
Certification
- BARBER LICENSE
Languages
English
Professional
Spanish
Full Professional
Timeline
Business Development Manager
NOAH BUSINESS SERVICES
01.2021 - Current
Hairstylist Manager
SPIFF FOR MEN SALON
01.2017 - 03.2020
Salon Receptionist
SPIFF FOR MEN SALON
04.2012 - 10.2012
Cashier
MET FOOD MARKET
09.2007 - 04.2012
High School Diploma -
LOUIS D. BRANDEIS HIGH SCOOL
Some College (No Degree) - Office Technology
LIBI LONG ISLAND BUSINESS INSTITUTE