Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Compliance Materials Review Coordinator II
LA CARE Health Plans
Los Angeles, CA
06.2023 - Current
Maintained an organized database of customers' contact information and purchase history.
Tracked progress against set goals using relevant KPIs.
Sourced and managed customer retention database and online appointment booking system.
Supported sales team members to drive growth and development.
Updated databases with new and modified customer data.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Surpassed sales goals through implementation of successful marketing strategies.
Prepared and evaluated CRM reports to identify problems and areas for improvement.
Recreation Leader I
City of Pico Rivera Parks & Recreation
Pico Rivera, CA
06.2021 - Current
Rio Hondo Park
Monitored participants during recreational activities to ensure safety guidelines were followed. Ex. Supported Coordinator with at home events like Dog Clinics & Mobile Aquarium
Maintained records such as attendance logs, incident reports, evaluations and other documents pertaining to program operations.
Performed basic maintenance tasks such as cleaning equipment or setting up fields for play.
Assisted with the planning, organizing and supervision of recreation activities for children and adults.
Managed daily operations of recreational facilities.
Teen Club
Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Met with staff to discuss rules, regulations and work-related problems.
Helped participants enjoy activities while ensuring adherence to protocol.
Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
Mentored and supported young people through collaborative activities and social programs.
Instructional Aide
El Rancho Unified School District
Pico Rivera, CA
08.2022 - 06.2023
Provided classroom support throughout planned instruction and individual lessons.
Created a positive learning environment for students.
Assisted with classroom management, including seating arrangements and discipline procedures.
Attended staff meetings and professional development workshops.
Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
Supervised recess periods or lunchroom activities.
Complied with instructor-developed IEPs and made informed recommendations for adjustments.
Provided one-on-one tutoring or mentoring for struggling students.
Administered standardized tests according to established guidelines.
Organized field trips for educational purposes for students in grades K-12.
Varsity Head Coach
El Rancho Unified School District
Pico Rivera, CA
06.2021 - 01.2023
Supervised the recruitment process of new athletes into the program.
Organized team activities such as film sessions, fundraising events or community service projects.
Fostered positive relationships between players, staff members, parents, administrators, alumni and fans.
Conducted team meetings to discuss game strategies, rules, and regulations.
Developed and implemented practice plans for varsity athletes.
Recognized successes of individuals within the team setting by providing appropriate rewards or incentives.
Managed budgets related to travel expenses, equipment purchases, and other costs associated with running a successful program.
Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
Spearheaded player scouting efforts and promoted school and program benefits to prospective players.
Intervention Tutor
El Rancho Unified School District
Pico Rivera, CA
08.2018 - 06.2022
Collaborated with teachers, administrators, parents and guardians, and other professionals to develop effective strategies for addressing student academic and behavioral needs.
Assisted classroom teachers with accommodations implementation during regular classroom instruction time.
Utilized a variety of instructional strategies, such as direct instruction, hands-on activities, and technology integration, to meet the diverse needs of students.
Monitored student performance through data collection and analysis; used data to inform instruction decisions.
Implemented research-based instructional programs designed to improve academic achievement or social behaviors.
Created materials for use in intervention sessions that were tailored to each student's specific needs.
Facilitated small group instruction, including whole-class activities, independent work, and cooperative learning activities.
Encouraged positive social interactions among peers by modeling appropriate behavior during small group sessions.
Education
Master of Arts - Educational Foundations
Western Governors University
Salt Lake City, UT
06-2025
Multiple Subject Credential - Education
California State University - Los Angeles
Los Angeles, CA
01-2025
Bachelor of Arts - Child/Human Development
California State University - Los Angeles
Los Angeles, CA
06-2022
Skills
Data Entry
Presenting Ideas and Plans
Project Coordination
Event Planning
Facility Management
Safety Awareness
Sports Background
Problem-Solving
Computer Proficiency
Affiliations
Sports Advocate! I love all sports and frequently play recreational Tennis!
Avidly attends workshops to improve teamwork & work environments!
A Life Long Learner! I enjoy learning and always willing to listen & understand something new!
Languages
Spanish
Native/ Bilingual
French
Limited
Certification
Red Cross CPR and First Aid Certification 2021- 2025
Specialist II Process Compliance Review Analysis at Fortrea (Formerly LabCorp)Specialist II Process Compliance Review Analysis at Fortrea (Formerly LabCorp)
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting
Utilization Review Coordinator at Rehoboth McKinley Christian Health Care ServicesUtilization Review Coordinator at Rehoboth McKinley Christian Health Care Services