Karina Ruiz

• Maintained an organized database of customers' contact information and purchase history.
• Tracked progress against set goals using relevant KPIs.
• Sourced and managed customer retention database and online appointment booking system.
• Supported sales team members to drive growth and development.
• Updated databases with new and modified customer data.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Surpassed sales goals through implementation of successful marketing strategies.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.

Rio Hondo Park

• Monitored participants during recreational activities to ensure safety guidelines were followed. Ex. Supported Coordinator with at home events like Dog Clinics & Mobile Aquarium
• Maintained records such as attendance logs, incident reports, evaluations and other documents pertaining to program operations.
• Performed basic maintenance tasks such as cleaning equipment or setting up fields for play.
• Assisted with the planning, organizing and supervision of recreation activities for children and adults.
• Managed daily operations of recreational facilities.

Teen Club

• Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
• Met with staff to discuss rules, regulations and work-related problems.
• Helped participants enjoy activities while ensuring adherence to protocol.
• Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
• Mentored and supported young people through collaborative activities and social programs.

• Provided classroom support throughout planned instruction and individual lessons.
• Created a positive learning environment for students.
• Assisted with classroom management, including seating arrangements and discipline procedures.
• Attended staff meetings and professional development workshops.
• Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
• Supervised recess periods or lunchroom activities.
• Complied with instructor-developed IEPs and made informed recommendations for adjustments.
• Provided one-on-one tutoring or mentoring for struggling students.
• Administered standardized tests according to established guidelines.
• Organized field trips for educational purposes for students in grades K-12.

• Supervised the recruitment process of new athletes into the program.
• Organized team activities such as film sessions, fundraising events or community service projects.
• Fostered positive relationships between players, staff members, parents, administrators, alumni and fans.
• Conducted team meetings to discuss game strategies, rules, and regulations.
• Developed and implemented practice plans for varsity athletes.
• Recognized successes of individuals within the team setting by providing appropriate rewards or incentives.
• Managed budgets related to travel expenses, equipment purchases, and other costs associated with running a successful program.
• Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
• Spearheaded player scouting efforts and promoted school and program benefits to prospective players.

• Collaborated with teachers, administrators, parents and guardians, and other professionals to develop effective strategies for addressing student academic and behavioral needs.
• Assisted classroom teachers with accommodations implementation during regular classroom instruction time.
• Utilized a variety of instructional strategies, such as direct instruction, hands-on activities, and technology integration, to meet the diverse needs of students.
• Monitored student performance through data collection and analysis; used data to inform instruction decisions.
• Implemented research-based instructional programs designed to improve academic achievement or social behaviors.
• Created materials for use in intervention sessions that were tailored to each student's specific needs.
• Facilitated small group instruction, including whole-class activities, independent work, and cooperative learning activities.
• Encouraged positive social interactions among peers by modeling appropriate behavior during small group sessions.