Karina Salazar
Midland,TX
Summary
Dynamic Customer Care Representative with a proven track record at American Momentum Bank, excelling in customer satisfaction and problem resolution. Skilled in handling high call volumes with efficiency and computer proficiency, while fostering teamwork and building strong customer relationships. Demonstrates unparalleled calm under pressure, prioritizing work to meet diverse customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
American Momentum Bank
Midland Tx
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Key Holder
Dollar General
Midland, TX
07.2020 - 08.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
High School Diploma -
Midland High School
Midland, TX05.2013
Skills
- Customer Service
- Problem Resolution
- Computer Skills
- Calm Under Pressure
- Teamwork and Collaboration
- Understanding Customer Needs
- Work Prioritization
- Relationship Building
Timeline
Customer Care Representative
American Momentum Bank
08.2022 - Current
Key Holder
Dollar General
07.2020 - 08.2022
High School Diploma -
Midland High School