To be part of a company that includes professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
Stripes
Assistant Manger
Brownsville
09.2021 - 03.2025
Assisted store manager in overseeing daily operations of a busy retail store, ensuring smooth and efficient workflow
Resolved customer complaints or concerns promptly and professionally, maintaining high levels of customer satisfaction
Conducted regular staff meetings to communicate goals, provide updates on company policies/procedures, and foster teamwork among employees
Assisted in recruiting, hiring, training, and evaluating new employees for the store team
Developed employee schedules based on business needs while ensuring adequate coverage during peak hours/days
Performed cash management duties including opening/closing registers, preparing deposits/floats accurately following company procedures/guidelines
Analyzed sales data reports to identify trends/patterns and make informed decisions regarding pricing strategies or product assortment adjustments
Maintained a clean/safe working environment by enforcing health/safety regulations
Trained staff on loss prevention techniques/protocols to minimize theft/shrinkage incidents
Assisted with conducting regular inventory audits/counting cycles as required by company policy
Demonstrated strong leadership skills by motivating/coaching team members towards achieving individual/team targets/goals
Assisted in the implementation of new store initiatives, such as loyalty programs or customer engagement strategies.
Scheduling: Booking, confirming, and rescheduling appointments efficiently.
Office Support: Coordinating with optometrists/ophthalmologists, managing front and back office upkeep, and sometimes assisting with optical orders or pre-testing.
Great Clips
Receptionist
Buda
03.2017 - 09.2018
Delivered exceptional customer service to enhance client satisfaction and loyalty.
Managed appointment scheduling to optimize salon workflow and reduce wait times.
Assisted in maintaining a clean and welcoming reception area to improve client experience.