Karina Salcedo
Los Angeles,CA
Overview
17
17
years of professional experience
Work History
Patient Contact Center Representative
Culinary Health Center
Las Vegas, NV
04.2023 - Current
- Managed incoming calls and scheduled appointments for patients.
- Answered patient inquiries, provided service information, and directed callers to appropriate personnel.
- Entered patient data into electronic health records accurately and efficiently.
- Maintained up-to-date knowledge of healthcare industry trends and regulations.
- Verified insurance eligibility for patients prior to scheduling appointments or procedures.
- Performed outbound calls to remind patients about upcoming appointments.
- Monitored patient satisfaction surveys and responded accordingly.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Reception Administrator
Sierra Masonry
Las Vegas , NV
08.2021 - 03.2023
- Provided assistance with onboarding new employees by preparing orientation materials and scheduling training sessions.
- Organized travel arrangements for team members attending out-of-town conferences or meetings.
- Responded promptly to emails sent by customers regarding their queries or complaints.
- Maintained accurate log of all incoming and outgoing correspondence and deliveries.
- Scheduled meetings and appointments for management staff.
- Coordinated with vendors for equipment rental or maintenance services required by the construction site.
- Assisted with Masonry, Framing, and Iron estimates.
- Requested engineering, drew plans, and submitted them for multi-jurisdiction permits.
- Scheduled City and 3rd party inspections.
Manager
See's Candies
Los Angeles , CA
01.2007 - 07.2021
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Recruited, trained and managed a team of 20+ employees.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Executed merchandising strategies to support store sales growth.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Education
Ultrasound Tech
Career College of America
Los Angeles01-2010
High School Diploma -
Manual Arts Senior High School
Los Angeles, CA06-2005
Skills
- Sales expertise
- Staff Training
- Customer Relations
- Cross-selling abilities
- Telephone reception
- Inbound call handling
- Multitasking
- Self Motivation
- Effective Communication
- Organizational Skills
- Time management abilities
Languages
English
Professional
Spanish
Professional
Timeline
Patient Contact Center Representative
Culinary Health Center
04.2023 - Current
Reception Administrator
Sierra Masonry
08.2021 - 03.2023
Manager
See's Candies
01.2007 - 07.2021
Ultrasound Tech
Career College of America
High School Diploma -
Manual Arts Senior High School