Karina Saldana-Velazquez
Santa Rosa,CA
Summary
I am an organized, self-motivated, outgoing, and ambitious individual. Extensive years in customer service have helped hone in abilities to multi-task and prioritize while providing exemplary customer service. Driven student pursuing a Business Marketing degree. Committed to achieving any goals set before me and surpassing client expectations of myself and the company I represent. Work well in high-stress environments with solid multitasking, planning and decision-making skills and adaptability to meet any challenge.
Overview
12
12
years of professional experience
Work History
Recovery Speacialist
Rudolph Incorporated
Petaluma, CA
02.2015 - Current
- Collected payments by phone and initiated immediate plans for repayment once loans defaulted.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Handled estimated 90 inbound and outbound calls daily, remaining highly focused and organized.
- Performed skip tracing on all past due accounts to locate responsible individuals and take possession of assets.
- Represented the company in Small Claims court cases securing multiple settlement payments.
Loan Processor
RUDOLPH INCORPORATED
PETALUMA, California
02.2015 - Current
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Checked packages for appropriate loan documentation.
- Organized documents for underwriting by verifying client income, credit reports and other information daily.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
Receptionist
RUDOLPH INCORPORATED
PETALUMA, California
02.2015 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Manager
Claires Stores Inc
Petaluma, CA
08.2014 - 02.2015
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Achieved or exceeded financial goals on regular basis by selling products, optimizing schedules and regulating inventory usage.
- Conducted monthly inventories of components on work floor.
- In charge of store opening or closing including setting up/closing tellers and bank deposits. Organizing store to ensure it was clean and appealing to the customer base.
- Cross-trained existing employees to maximize team agility and performance.
Sales Associate
Aeropostale
Petaluma, CA
07.2012 - 01.2015
- Prepared merchandise for sales floor by pricing and tagging.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
Education
No Degree - Business Marketing
Santa Rosa Junior College
Santa Rosa, CAHigh School Diploma -
Rancho Cotate High School
Rohnert Park, CA06.2012
Skills
- Verbal and Written Communication in English and Spanish proficiently
- Creativity and Adaptability
- Team Leadership and Motivation
- Multitasking and Prioritization/Planning
- Adobe InDesign and Photoshop
- Microsoft Word, Excel, and Powerpoint 67 WPM
- Willing to Learn and quick to pickup new information
- Proactive and Focused
- Adaptable to Changing Conditions
- Time Management
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Recovery Speacialist
Rudolph Incorporated
02.2015 - Current
Loan Processor
RUDOLPH INCORPORATED
02.2015 - Current
Receptionist
RUDOLPH INCORPORATED
02.2015 - Current
Manager
Claires Stores Inc
08.2014 - 02.2015
Sales Associate
Aeropostale
07.2012 - 01.2015
No Degree - Business Marketing
Santa Rosa Junior College
High School Diploma -
Rancho Cotate High School
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