Microsoft Office Suite
Kariña Samora-Torrez
Senior Manager
Thornton,CO
Work Preference
Summary
Motivated and purposeful professional with experience in information technology services recognized for delivering outstanding results in dynamic, demanding environments. Adept at cultivating productive relationships, driving large-scale projects to completion, and implementing strategic solutions that advance organizational goals. Demonstrated expertise in project management, team leadership, stakeholder engagement, and continuous process improvement. Possesses strong analytical skills, keen diligence, and a passion for lifelong learning.
Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Overview
10
10
Certificates
37
37
years of professional experience
Work History
Senior Manager
Cotality (fka CoreLogic)
09.2021 - 02.2025
- Led cross-functional teams to implement strategic initiatives that improved operational efficiency and enhanced service delivery.
- Developed and executed process improvements, resulting in streamlined workflows and increased project turnaround times.
- Analyzed key performance indicators to identify trends, providing insights that informed strategic decision-making and resource allocation.
- Mentored junior staff, fostering a collaborative environment that enhanced team performance and knowledge sharing.
- Facilitated training sessions to enhance staff competencies, contributing to improved team productivity and project outcomes.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Enterprise & Development IT Manager
Boston Market Corp.
07.2001 - 09.2020
- Led implementation of IT strategies that optimized operational efficiency and improved system performance across multiple departments.
- Managed cross-functional teams to drive software development projects, enhancing user experience and aligning with business goals.
- Collaborated with stakeholders to identify technology needs, resulting in tailored solutions that increased productivity and user satisfaction.
- Analyzed IT performance metrics, leading to actionable insights that improved service delivery and reduced response times.
- Established vendor relationships and negotiated contracts, ensuring alignment with organizational objectives and budget constraints.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
Technical Coordinator
National Cancer Institute, NCI
07.1988 - 07.2001
- Coordinated the implementation of advanced data management systems to streamline research processes and enhance collaboration across departments.
- Developed comprehensive training programs for staff, improving operational efficiency and ensuring compliance with organizational standards.
- Collaborated with multidisciplinary teams to identify and resolve technical issues, fostering innovation and enhancing project outcomes.
- Provided technical assistance and support to researchers, ensuring seamless integration of new technologies into existing workflows.
- Facilitated communication between stakeholders to align project goals and expectations, strengthening team cohesion and fostering a collaborative environment.
- Oversaw the maintenance of laboratory equipment, ensuring optimal performance and compliance with health and safety regulations.
- Championed change management initiatives within the organization by effectively communicating the value of proposed technology enhancements or process improvements.
- Managed technical resources for optimal performance, ensuring timely completion of tasks across various teams.
- Analyzed resource allocation to identify areas of potential cost savings or efficiency gains without compromising quality or service delivery.
- Established strong relationships with vendors and suppliers, negotiating favorable terms for equipment purchases and support services.
Education
Master of Science - Information Systems
University of Phoenix
Denver, CO 05.2001 -
Bachelor of Science - Computer Information Systems
University of Phoenix
Denver, CO 05.2001 -
Doctor of Management - Organizational Leadership
University of Phoenix
Denver 10.2025 - Current
Skills
Active listening
Application support
Compliance oversight
Conflict resolution
Cross-functional collaboration
Customer satisfaction
Data analytics
Decision-making
Documentation and reporting
Employee training
Enterprise architecture
Excellent communication
Help desk management
IT infrastructure
IT service management
Operating system management
Operational efficiency
Performance appraisal
Performance metrics
Problem-solving
Process improvement
Professionalism
Quality assurance
Recruitment and development
Reliability
Revenu growth
Self motivation
Software development
Team leadership
Teamwork and collaboration
Technical leadership
Technical support oversight
Technical support scheduling
Technical troubleshooting
Technology implementation
Time management abilities
User training
Written communication
Accomplishments
- Documented and resolved thousands of customer issues which led to significant increases in customer and employee satisfaction ratings.
- Supervised teams ranging from 5 to 43 staff members.
- Achieved high employee engagement scores by introducing tangible individual development methods.
- Achieved employee and customer trust through effectively establishing transparency, collaboration, and follow thru.
Awards
Pinnacle Award Winner
Employee of the Year (twice)
Innovation Leader of the Year
Customer Service Leader of the Year (twice)
Certification
Six Sigma Yellow Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- LGBTQIA+
- Autism Support
- Cancer Support
Quote
“The most courageous act is still to think for yourself. Aloud.”
— Coco Chanel
Software
Google Workspace
Microsoft Teams, Zoom, Slack
Data tracking and reporting using Excel
CRM systems
Freshdesk, Zendesk, JIRA, Salesforce
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
Passion for photography and editing photos
Drawing and painting
Outdoor recreation
Gardening
Hiking
Backpacking
Cooking
Wine tasting
Enjoy cooking for friends and family gatherings
Adventure travel
Timeline
Connect and Protect: Networks and Network Security
07-2026
Play it Safe: Manage Security Risks
05-2026
Introduction to AI
04-2026
Discover the Art of Prompting
04-2026
Maximize Productivity with AI Tools
04-2026
Use AI Responsibly
04-2026
Stay Ahead of the AI Curve
04-2026
Foundations in Cybersecurity
04-2026
Doctor of Management - Organizational Leadership
University of Phoenix
10.2025 - Current
Six Sigma Yellow Belt
12-2024
Senior Manager
Cotality (fka CoreLogic)
09.2021 - 02.2025
High Brown Belt - Karate
06-2007
Enterprise & Development IT Manager
Boston Market Corp.
07.2001 - 09.2020
Master of Science - Information Systems
University of Phoenix
05.2001 -
Bachelor of Science - Computer Information Systems
University of Phoenix
05.2001 -
Technical Coordinator
National Cancer Institute, NCI
07.1988 - 07.2001