Microsoft Office
Karina Sanchez
Customer Service
North Brunswick,NJ
Summary
Dedicate Customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Client Success Manager
Boxzooka E Fulfillment
02.2017 - Current
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Manager
Dot Com Distribution
12.2006 - 04.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created and reviewed invoices to confirm accuracy.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
New Brunswick High School
New Brunswick, NJ 05.2001 -
Skills
Business Planning
Multitasking
Analytical Skills
Customer Satisfaction
Team Leadership
Computer Skills
Customer Relationship Management
Wholesale and EDI Specialist
Software
Spring System
Shopify
Zedonk
Timeline
Client Success Manager
Boxzooka E Fulfillment
02.2017 - Current
Customer Service Manager
Dot Com Distribution
12.2006 - 04.2016
High School Diploma -
New Brunswick High School
05.2001 -