Summary
Overview
Work History
Education
Skills
Software
Timeline
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Karina Sanchez

Customer Service
North Brunswick,NJ

Summary

Dedicate Customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience
2
2
Languages

Work History

Client Success Manager

Boxzooka E Fulfillment
02.2017 - Current
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
  • Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Manager

Dot Com Distribution
12.2006 - 04.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Passionate about learning and committed to continual improvement.

Education

High School Diploma -

New Brunswick High School
New Brunswick, NJ
05.2001 -

Skills

Business Planning

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Software

Microsoft Office

Spring System

Shopify

Zedonk

Timeline

Client Success Manager

Boxzooka E Fulfillment
02.2017 - Current

Customer Service Manager

Dot Com Distribution
12.2006 - 04.2016

High School Diploma -

New Brunswick High School
05.2001 -

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Karina SanchezCustomer Service