Hi, I’m
KARINA SANCHEZ
San Jose,CA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Proven talent for aligning organization strategy and objectives with established relationship management and operations coordination paradigms to achieve maximum operational impacts with minimum resource expenditures. Success-focused professional with the ability to closely collaborate and communicate with diverse stakeholders, perform various administrative and clerical duties, and oversee and execute a wide range of programs and operations related to healthcare. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as extensive technical expertise. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
17
years of professional experience
1
Certification
Work History
KAISER PERMANENTE
ADHD PROGRAM COORDINATOR
01.2017 - Current
Job overview
- Project manage and coordinate Attention Deficit Hyperactivity Disorder (ADHD) program for Kaiser at San Jose, Gilroy, Watsonville, Scotts Valley, and Santa Cruz service areas
- Conduct evaluation and analysis of program/projects by providing and improving new ADHD workflow for Pediatrics, Family Medicine, and Child Psychiatry
- Leverage extensive expertise to consult and advise other facilities to start new BASC assessment, with five departments adapting new system
- Demonstrated track record of success by achieving monthly Regional HEDIS goals by regulating and completing medication follow up appointments; increased performance score by 12% and received recognition from Regional Director for achieving HEDIS goals
- Orchestrated effective implementation of business process changes and collaborated closely with Team Leader Physicians and staff through the change to drive significant improvements in patient care and provide the highest quality of care
- Co-lead for department Main UBT group
- Organize ADHD meetings regarding training and updates with project team, staff and providers.
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
MAD INK STUDIO
BUSINESS OWNER
01.2010 - Current
Job overview
- Play key role by administering, coordinating, and completing annual audits and business taxes by conducting analysis into yearly business revenue, budget and performance
- Provided effective administration of all payable and receivable accounts by maintaining professional relationship with customers with 100% satisfaction
- Oversee all business processes by consulting, investigating, documenting, and analyzing client requirements
- Establish and cultivate close and lasting professional relationships by collaborating with and supervising account managers and vendors
- Orchestrate development and production of marketing by attending and engaging in yearly Expo
- Handle maintenance of all social media profiles to double sales and expand business to other states
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
KAISER PERMANENTE
UNIT ASSISTANT
01.2015 - 01.2017
Job overview
- Main Hospital, Med/Surgery Telemetry, Labor & Delivery, Step Down, and ICU
- Charged with executing a wide range of administrative activities of the nursing station by providing assistance, advocating, and resolving staff and patient issues
- Tasked with covering multiple units, including labor and delivery and mother-baby, across my operations
- Carried out the processing of transfers and preparation of discharge documents for patients, as well as coordinating transport with skilled nursing homes in line with doctor requests
- Communicated with doctors, nurses, and the care coordinator in the development of patient care plans.
- Developed exemplary skills in negotiation, task prioritization and decision-making from working with various levels of personnel.
- Maintained strong education of medical terminology and information regarding medications.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
KAISER PERMANENTE
SCHEDULE CREATION & SURGERY SCHEDULER
01.2013 - 01.2015
Job overview
- Ob/Gyn, Dermatology, Mobs Surgery, Radiology, and Genetics
- Served in an integral role by creating, analyzing, and maintaining master schedules for the five departments
- Spearheaded all aspects of the implementation of a project with the health educators to organize and release a group of prenatal and Ob/Gyn classes monthly
- Supervised and directed the daily operations of the departments by maintaining appropriate schedules open and closed depending on the provider's needs
- Handled the scheduling of Ob/GYN patient’s procedures and surgeries in the Main OR and ambulatory surgery center
- Actively engaged and participated in the monthly Access meeting to discuss the master schedule released, department booked, available appointments, and doctor availability.
- Handled complaints and questions, and re-directed calls to other team members.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
KAISER PERMANENTE
INTAKE CLAIMS CASHIER
01.2012 - 01.2013
Job overview
- Furnished in-depth intake clerical support to between 50 and 70 patients by providing support with completion of medical forms and processing medical records while complying with confidentiality federal laws
- Navigated coordination and administration of intake lobby area to meet department daily goals by not exceeding patient wait time of 5 minutes
- Dealt with and processed a high volume of cash on a daily basis and completed closing protocols.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
KAISER PERMANENTE
TELESERVICE REP, APPOINTMENTS AND ADVICE CALL CENT
01.2006 - 01.2012
Job overview
- Directed all elements of multiple projects and identified the complexity of issues to guarantee information was always communicated to patients and/or Kaiser staff
- Provided assistance to the manager in coordinating offsite meetings and ensuring all staff attended
- Administered a high volume of inbound calls with polished telephone etiquette, superb customer service, and the achievement of monthly call-handle time goals
- Ensured patient satisfaction by listening to them to ascertain their needs and schedule appointments appropriately.
- Delivered single call resolutions and maintained patient satisfaction through quality servicing.
- Implemented best practices throughout service calls, increasing satisfaction survey 92%.
- Built relationships with patient using strong persuasion and active listening skills.
Education
Arizona State UniversityTempe, AZ
Bachelor of Arts from PSYCHOLOGY
12.2018
Arizona State UniversityTempe, AZ
Bachelor of Science from MARKETING
12.2018
Skills
- Healthcare Systems
- Leadership & Collaboration
- Strategic Planning
- Process Improvement
- Staff Training & Coaching
- Project Management
- Marketing
- Microsoft Office Suite (Word, PowerPoint, Excel, Visio, Publisher)
- Change Management Process
- Compassionate Care
- Financial Administration
- Strategic Growth Management
Certification
Six Sigma Green Belt Certificate, February 2021 – Council for Six Sigma Certification C.S.S.C.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ADHD PROGRAM COORDINATOR
KAISER PERMANENTE
01.2017 - Current
UNIT ASSISTANT
KAISER PERMANENTE
01.2015 - 01.2017
SCHEDULE CREATION & SURGERY SCHEDULER
KAISER PERMANENTE
01.2013 - 01.2015
INTAKE CLAIMS CASHIER
KAISER PERMANENTE
01.2012 - 01.2013
BUSINESS OWNER
MAD INK STUDIO
01.2010 - Current
TELESERVICE REP, APPOINTMENTS AND ADVICE CALL CENT
KAISER PERMANENTE
01.2006 - 01.2012
Arizona State University
Bachelor of Arts from PSYCHOLOGY
Arizona State University
Bachelor of Science from MARKETING
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