Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karina Sanchez Romero

Aurora,CO

Summary

Experienced and dedicated Medical Assistant with 15 years of comprehensive experience supporting family practice clinics. Skilled in clinical and administrative tasks. Proven ability to build rapport with diverse patient populations, maintaining efficient workflow and ensuring high standard of patient care. Adaptable team player known for strong communication skills, attention to detail, and a positive attitude in fast-paced healthcare environment. Committed to supporting quality care delivery and contributing to smooth clinic operations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Back Office Supervisor

Uptown Bruner Family Medicine
02.2024 - Current
  • Supervise daily back office operations, ensuring efficiency and compliance with company policies.
  • Mentor MA staff, fostering skill development and promoting a collaborative team environment.
  • Implement process improvements that streamline workflows.
  • Analyze performance metrics to identify trends, making data-driven recommendations for operational enhancements.
  • Enhance team productivity through regular performance monitoring and feedback sessions.
  • Facilitate collaboration among team members through regular meetings, discussions, and brainstorming sessions focused on problem-solving techniques.
  • Promote a culture of continuous improvement by encouraging open feedback from team members.
  • Provide ongoing support and guidance to team members, fostering a positive work environment conducive to growth and excellence.
  • Maintain inventory for back-office supplies.
  • Schedule and lead regular meetings with staff to review progress and acknowledge achievements.
  • Hire, train and on-board new team members and conducted evaluations to boost performance.
  • Resolve issues through active listening and open-ended questioning, escalating major problems to upper management
  • Ability to react to frequent changes in duties and volume of work.
  • Attend all required staff meetings, standard work meetings, trainings, and Spring Fling.
  • Responsible for CLIA waive testing, weekly QC's, monthly Joint Commission Tracers, and quarterly Trophon audits.
  • Demonstrate adaptability in fast-paced clinical environments, responding to changes in workflow, policy, or patient volume with a positive, solution-focused mindset.
  • Keep staff and providers informed in order to provide continuity of patient care as well as effective managed care.
  • Coordination with Front Office Supervisor regarding front and back office issues and schedules.
  • Overseeing of VFC coordination, including understanding and training of guidelines, ordering, and stocking.
  • Responsible for the maintenance, repairs, ordering, storing, and organization. As well as overseeing the auditing for expired items.
  • Maintain patient confidentiality and medical office operations by maintaining information confidential.
  • Responsible for training all new MA staff as well as providing on-going and recurrent training for current staff.
  • Participate in all clinical meetings, weekly meetings with the team leads, and meetings with clinical leadership.
  • Initial and annual competencies.
  • Self directed and motivated and willing to accept supervision and work well with others.
  • Ensure medical and back office equipment is operational. Trouble shoot breakdowns, maintain supplies, perform preventive maintenance; calling for repairs.
  • Collaborate with providers and staff to improve compliance with quality measures, contributing to higher patient outcomes and clinic performance.
  • Complete other duties as assigned.
  • Ensure clinic is up to standards and continuous compliance with Joint Commission through routine audits, staff education, and policy adherence.
  • Maintain daily oversight of the clinical in basket, paperwork, and voicemails ensuring prompt response times and efficient task delegation to support patient care continuity.
  • Effectively de-escalate difficult patient interactions by remaining calm, empathetic. and solution-focused in high-stress situations.
  • Provide direct patient care 50% of the time, including rooming, documentation, and clinical support, while overseeing daily MA operations.
  • Maintain accurate documentation within the EMR to support high quality patient care and ensure compliance with clinical and regulatory standards
  • Create a safe, positive, and effective environment.
  • Conduct routine hand hygiene observations to ensure staff compliance with infection control protocols and Joint Commission standards.
  • Create weekly MA and provider schedules. Adjust weekly staffing schedule based on provider availability, clinic volume, and team coverage needs.
  • Manage and coordinate the IUD/Nexplanon workflow, including verifying insurance coverage, assigning appropriate devices based on patient eligibility.
  • Monitor TempTrak system daily to track and respond to temperature excursions in medication & vaccine refrigerators and freezers.
  • Perform routine QC control checks to ensure accuracy and compliance.

MA Team Lead

Denver Health
10.2023 - 02.2024
  • Coordination of new MA orientation and assist with precepting. Collaborate with charge RN/Manager to ensure new employee is competent to perform essential job duties.
  • Serve as primary resource during and after orientation.
  • Frequent check-ins with assigned MA’s and ability to provide guidance around strategic metrics and how MA can improve their care gap scores. Provide feedback to charge RN/Manager.
  • Collaborate with ACE for teaching annual skills competency and collaborate with charge RN/Manager for conducting monthly mock MERs.
  • Provide feedback for annual evaluations of staff (100% of assigned MA’s and 50% of all other clinical staff, including providers).
  • Encourage and support MAs to submit CAD applications. Function as a first reviewer for CAD portfolios, as approved by ACE.
  • Accurately and efficiently take vital signs and basic historical patient data. Identify abnormal patient findings. Communicate patient concerns or significant changes in patient’s health status to provider or RN.
  • Setting up for procedures, provide safe administration of medications and immunizations (oral, IM, subcutaneous, or intradermal).
  • Obtain EKG’s, order appropriate tests as directed by provider and schedule specialty and F/U appointments.
  • Prepare patients for examinations and assist provider.
  • Assists in the coordination of clerical information necessary to provide patient care.

Clinical Quality & Education Specialist

Stride Community Health Center
05.2022 - 04.2023
  • Provided high quality, evidence-based training across STRIDE CHC clinics and where appropriate.
  • Curriculum development & implementation of new clinical training/training modules for all levels of Medical Assistant training.
  • Completed Onboarding of newly hired Medical Assistants; Oversee training & re-validation of monthly and annual competencies for clinical operations staff.
  • Performed MA clinical duties 15% of the time.
  • Provided quality care to all patients.
  • Ensured accurate and timely documentation into the EMR for all patient care.
  • Provided effective role modeling for Medical Assistants and MA clinic specialist support.
  • Attended all staff meetings and all other meetings assigned.
  • Ability to interact positively built rapport with patients, coworkers and/or external contacts.
  • Ability to work independently and organize work in a matter that ensures accuracy and efficiency.
  • Customer service skills
  • Ability to identify barriers to performance of others and provided coaching, training, and support to remove those barriers.
  • CPR instructor.
  • Controls to all of the in-house test
  • Influenza A&B test
  • Lab audit Skills
  • Dental lab audits
  • Reconciliation of VFC vaccine and private stock vaccine
  • MA Training
  • Autoclave-sterilization, disinfection of medical equipment
  • Recalls
  • Autoclaving

MA Supervisor

Stride Community Health Center
12.2019 - 05.2022
  • Collaborated with clinical manager & CSM in establishing, implementing, maintaining quality patient care.
  • Coordinate with the care team to ensure lab, imagery, and specialty consultations and/or test results are tracked, documented, and notifications are sent to the PCP
  • Direct training, supervision/coaching of all Medical Assistant staff.
  • Review and monitor Medical Assistant in baskets and overall tasks.
  • Responsible for assessing and documenting monthly Medical Assistant competencies under my charge.
  • Provide training and first level support to Medical Assistant staff.
  • Assist manager with coordination vacation request and calls in to ensure appropriate clinic coverage.
  • Support clinic manager by understanding, clearly communicating, and monitoring policy procedures, workflows, logs, manuals, and duties associated with back-office maintenance and compliance.
  • Ensure open and closing duties are completed and understand quality controls in the laboratory.
  • Ensure all back-office manuals and logs are maintained.
  • Central contact for back-office supply ordering.
  • Organize workflow to ensure employees understand their duties or delegated tasks.
  • Monitor employee productivity and provide constructive feedback.
  • Receive complaints and resolve problems.
  • Communicate information from upper management to employees.
  • Hire and train employees.
  • Ensure adherence to company policies and procedures
  • Attend all required staff meeting and other meeting assigned.
  • Quarterly 1:1 evaluation with MA’s

Certified Medical Assistant Team Lead

Stride Community Health Center
09.2017 - 12.2019
  • Perform duties as assigned by office manager or physician.
  • Facilitated training of new hires and other training initiatives.
  • Assisted management with conducting performance reviews.
  • Perform general patient care by following established policy and procedures.
  • Ability to multitask, manage details, and organize efficiently and effectively
  • Monitor inventory and stock of clinical supplies, vaccines, medications and placed orders accordingly.
  • Monitored patient flow and adjust assignments as necessary to maintain patient satisfaction.
  • Knowledge and ability to perform specific procedures and tests as appropriate to the clinic setting.
  • Job knowledge by participating in educational opportunities.
  • Conducted MA audits and competency to ensure MA’s were following proper procedures.
  • Greet and prepare patients for the health care provider.
  • Communicating safety and issue concerns with staff.
  • Able to transition from one task to another.
  • Handle unexpected daily challenges with a positive and calm approach.
  • Manage medical and mental health emergencies.
  • Assist clinical manager with work schedules to ensure adequate staffing with patient workflow.
  • Assist provider to support patient care during exams by performing EKG’s/spirometry: maintaining proper cleaning of exam rooms; assist and prepare for minor surgeries/procedures; prepare lab specimens; administering and preparing of injections; educated patients per provider discretion; performed in-house labs.
  • Communicate new changes with staff members as appropriate.
  • Worked with staff and management on new workflow procedures.
  • Collaborated with clinic manager in creating and facilitating meeting and agenda topics.

Medical Assistant

Stride Community Health Center
08.2010 - 08.2017
  • Front desk duties
  • Medical records
  • Vital signs, blood draw, injections
  • Performed EKG’S
  • Phone notes, faxes, & paperwork.
  • Spirometry
  • In-house labs

Education

Medical Assistant -

Concorde Career College
Aurora, CO
01.2009

Skills

  • Medication administration
  • Autoclaving instruments
  • Suture/Staple removal
  • Vital signs
  • Medical terminology
  • PPD placement/reading
  • EHR
  • Injections
  • Referrals
  • Procedure set up
  • In-House labs
  • PAR’s
  • Rx Refills
  • Bilingual-Spanish
  • Wound care
  • Phlebotomy
  • VFC coordinator
  • Peak flows
  • Organizational leadership

Certification

  • CPR & First Aid Certification- 2009 to present




Languages

Spanish

Timeline

Back Office Supervisor

Uptown Bruner Family Medicine
02.2024 - Current

MA Team Lead

Denver Health
10.2023 - 02.2024

Clinical Quality & Education Specialist

Stride Community Health Center
05.2022 - 04.2023

MA Supervisor

Stride Community Health Center
12.2019 - 05.2022

Certified Medical Assistant Team Lead

Stride Community Health Center
09.2017 - 12.2019

Medical Assistant

Stride Community Health Center
08.2010 - 08.2017

Medical Assistant -

Concorde Career College

Similar Profiles

CREATE PROFILE