Karina Sandoval

Client Service Representative

• Managed client accounts by providing accurate data entry services.
• Created detailed notes in customer profiles to keep track of conversations and requests.
• Researched solutions using available resources including internal databases and external sources.
• Performed administrative tasks such as filing documents and responding to emails.
• Conducted regular reviews of existing processes and procedures and suggest improvements when necessary.
• Identified areas of improvement in the existing accounting system and recommended changes accordingly.
• Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
• Generated leads through outbound calls, emails, and social media outreach.
• Developed presentations, proposals, and other materials to support the sales process.
• Followed up regularly with potential customers throughout the sales cycle.
• Monitored competitor activity within assigned territory or sector.
• Performed cold calling activities to generate new business opportunities.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Coordinated with vendors on shipping schedules and backorders.
• Maintained accurate records of all goods received and distributed in the warehouse.
• Performed regular cycle counts to maintain accurate inventory records.
• Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
• Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
• Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
• Packed, sealed or affixed postage to prepare materials for shipping.

• Documented all phases of test execution including results analysis and defect resolution.
• Prepared reports detailing overall project progress according to established timelines.
• Implemented internal auditing practices to create standards and statutory obligation compliance reports.
• Maintained detailed documentation of test cases, results, and defect reports for future reference.

• Provided excellent customer service at all times while interacting with both internal and external customers.
• Scheduled appointments for clients, customers, and other visitors.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.