Karina Santamaria
Anthony,NM
Summary
Motivated professional offering proficiency in data entry, clerical support, public interactions combined with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
10
10
years of professional experience
Work History
Real Estate Transaction Coordinator
Moreno Real Estate
09.2023 - Current
- Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
- Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
- Supported successful closings by obtaining signatures from all parties involved in a timely manner while ensuring clear communication throughout the process.
- Prepared comprehensive due diligence reports for clients with accurate property data analysis to facilitate decision-making processes.
Customer Service Representative
Inteogix- Mercedes Benz Financial Services
01.2023 - 09.2023
- Guaranteed positive customer experiences and resolved all customer concerns.
- Served as the company's few bilingual Spanish-English customer service representative.
- Always maintained up-to-date records.
- Handled customer service inquires in a timely and accurate matter.
- Provided customer satisfaction with forward-thinking strategies focused on addressing customer needs.
Receptionist
Sofa King Furniture
01.2018 - 01.2021
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
Insurance Agent
Fred Loya Insurance
04.2017 - 11.2017
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Verified accuracy of data entered into system to produce error-free reports.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Substitute Teacher
Gadsden Independent School District
08.2014 - 05.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
No Degree - Education
New Mexico State University - Dona Ana Community College
Las Cruces, NM12.2024
High School Diploma -
Gadsden High School
Anthony, NM05.2013
Skills
- Computer Proficiency
- Document Preparation
- Bilingual: Fluent in English and Spanish
- Problem-solving abilities
Timeline
Real Estate Transaction Coordinator
Moreno Real Estate
09.2023 - Current
Customer Service Representative
Inteogix- Mercedes Benz Financial Services
01.2023 - 09.2023
Receptionist
Sofa King Furniture
01.2018 - 01.2021
Insurance Agent
Fred Loya Insurance
04.2017 - 11.2017
Substitute Teacher
Gadsden Independent School District
08.2014 - 05.2016
No Degree - Education
New Mexico State University - Dona Ana Community College
High School Diploma -
Gadsden High School
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