Karina Santiago
Van Nuys,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Talent Acquisition - Volunteer Screener
NHQ American Red Cross
07.2021 - 07.2023
- This position supports the National Headquarters (NHQ) Volunteer Services (VS) department. The Volunteer Talent Acquisition volunteer matches Red Cross volunteers with volunteer positions based on their interests, skills and experience. This is done through screening calls with the volunteer and includes gathering relevant information about prospective volunteer candidates while assessing which NHQ volunteer positions they are best suited for.
- Responsibilities:
- Reviews volunteer applications to evaluate if they meet the position requirements.
- Studies and learns each volunteer position description.
- Schedules and conducts screening calls with volunteer candidates before referral to departments.
- Asks identifying questions during the screening call, appropriate to the responsibilities and qualifications for the volunteer position requested to determine if the candidate meets the requirements.
- Refers or rejects the application submitting the information gathered during the screening call to Volunteer Connection.
- Provides prospective volunteers with information about the intake, referral and placement process.
- Supports special projects as needed.
Customer Service Technical Support & Training Coordinator
AXA Sunlife Services Plc
08.2007 - 11.2014
- Develop, maintain and build effective relationships with department managers in order to identify immediate or potential business issues that demand training and development interventions
- Ensure all teams via Team Managers are developing robust training and development requirements through the 1 to 1 process and maintaining meaningful PDP’s (Personal Development Plan)
- Ensure that all training requirements and personal development needs are met in order to drive improved skills, behaviors and competence across the department
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Responded promptly to incoming sales leads and requests for technical support.
- Working within broad policies and procedures role holders using technical knowledge and skills to process the most complex work and resolve technical issues/queries
- Coaching less experienced colleagues and providing a technical point of reference for the team
- Deal with complaints, produce reports with timeline and to do investigations were also part of my role.
- Provided coaching and mentoring to employees.
Human Resources Analyst
Delphi Automotive Systems
07.2005 - 07.2006
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Incorporated employee feedback to improve processes and strategize long-term business plans.
- Preparation of training plan for the high potential population
- Implementation of a Coaching Programme with the company leaders
- Participation on the implementation of the Career Path Programme (Management, Technical and Research & Development) for the Engineering Community
- Preparing job descriptions/completion of relevant documentation
- Administration/co-ordination of interview process for administrative/support staff – including liaising with recruitment agencies and arranging interviews
- Inputting and maintaining vacancies onto the firm's website, preparing offer letters, terms and conditions, confirmation of acceptance and regret letters
- Taking up references/credit checks (where appropriate)
- Graduate Recruitment- Organizing and attending university careers fairs and school careers days
- Training Administration- Organizing training courses and maintaining training spreadsheet
- Planning training programs
- Actively contribute to any pre-audit or post audit activity (Sarbanes- Oxley)
HR Generalist
Metalbages do Brasil Ltda
07.2004 - 07.2005
- Administration of documents for changes in terms and conditions of employment and leaver administration
- Production of leavers’ documentation
- Maintenance of Starters & Leavers Database, personnel files, including archiving of leavers’ files
- Assisting with annual salary review including updating HR database and production of letters
- Production of reference letters for employment and mortgage purposes
- Co-ordination and maintenance a file for HR related invoices
- Assisting with production of HR management information
- Planning and Coordination- Coordination and launch of new HR projects or tasks
- Active role in the overall office support function
- General administrative duties and assistance with ad-hoc project as and when required by agreement
- Assisted in recruiting, hiring and training of team members.
HR Administrator
Moveis Rodial Ltda
01.1999 - 06.2003
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Prepared new hire letters, employee contracts, and corporate policies.
- Organized company-wide events designed to boost employee morale.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and monitored employee recognition programs.
HR Administrator
Hospital Municipal Dr. Cesar Santos
01.1999 - 02.2000
- Reviewed and screened applicant resumes to identify qualified candidates.
- Collaborated with managers to identify and address employee relations issues.
- Assisted with writing job postings and job descriptions for boards.
- Worked alongside global business leader to deploy new training strategies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Developed and coordinated employee training programs to improve productivity and performance.
- Oversaw and managed hiring process and assisted human resources.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advocated for staff members, helping to identify and resolve conflicts.
Education
Post Graduate - Human Resources and Management
University of Passo Fundo (UPF)
Passo Fundo, RS, Brazil01.2002
B.Sc. Psychology -
University of Passo Fundo (UPF)
Passo Fundo, RS, Brazil12.1999
Diploma - Human Resources Management
Bristol Business College
Bristol, England07.2009
Consultant Diploma -
Instituto Amanha
Brazil07.2003
Advocate - Advocacy
COPAA Advocate Training SEAT 1.0
Remote11.2023
Skills
- Pro-active attitude
- Ability to work with multi disciplinary teams
- Strong organizational skills, enthusiasm, keen and willing to learn
- High attention to details
- Experience of dealing with high volumes of administrative work
- In-Person and Telephone Interviewing
- Global Talent Acquisition
- Adaptable to Changing Conditions
- Advocacy skills
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Talent Acquisition - Volunteer Screener
NHQ American Red Cross
07.2021 - 07.2023
Customer Service Technical Support & Training Coordinator
AXA Sunlife Services Plc
08.2007 - 11.2014
Human Resources Analyst
Delphi Automotive Systems
07.2005 - 07.2006
HR Generalist
Metalbages do Brasil Ltda
07.2004 - 07.2005
HR Administrator
Hospital Municipal Dr. Cesar Santos
01.1999 - 02.2000
HR Administrator
Moveis Rodial Ltda
01.1999 - 06.2003
Post Graduate - Human Resources and Management
University of Passo Fundo (UPF)
B.Sc. Psychology -
University of Passo Fundo (UPF)
Diploma - Human Resources Management
Bristol Business College
Consultant Diploma -
Instituto Amanha
Advocate - Advocacy
COPAA Advocate Training SEAT 1.0
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