Karina Santos-Porras

• Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
• Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
• Conducted education and training activities for physicians, nursing staff and administrative personnel.
• Participated in committees to discuss electronic health records and methods to improve overall workflows.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Managed pre-certifications and verified insurance coverage.

• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Facilitated onboarding sessions Including Drug Testing and background checks for new hires, bolstering employee job position knowledge and skillset.
• Employee Verification, Record keeping on all personal files, Educations, acknowledgements, and all corrective auctions.
• Keeping track of updated Certifications and licenses for all Nursing and Doctors in good standing and verified.

• Assisted Residents or family members with admissions packet and served as point of contact throughout admissions process.
• Answered phones, called prospects and handled initial email contacts for applicants to our Skilled Facility program.
• Developed and maintained business relationships with referring agencies to increase business opportunities.
• Led tours of facility for potential clients and families to highlight features and benefits of our nursing home.
• Managed referrals and verified with insurances about coverage.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
• Managed phone and email correspondence and handled incoming and outgoing faxes with Hospital Case Managers regarding Referrals.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Did Phlebotomy for both NCMC in Greeley &Mckee Medical in Loveland.

Morning Round collections, Collected blood for PreOp, Labor &delivery, Burn Unit, helped with both inpatient &outpatients, psych ward routine draws, conducted blood draws for police for DUI and other special cases, etc.

• Packaged and shipped specimens to reference labs daily.
• Conducted venipuncture and other CT procedures.
• Centrifuged blood samples as outlined in clinical protocols.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Performed venipunctures, Collected Blood Cultures, collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles, did heel sticks on new born babies.
• Reviewed and processed requisitions for laboratory tests and requests.

• Facilitated ongoing review of tests ordered by physicians making sure all diagnosis codes matched orders and insurance or payment type also was covered.
• Supported operations across Hematology, Urinalysis, and Microbiology departments.
• Minimized errors throughout pre-analytic, analytic and post-analytic processes.
• Scanned Orders and Uploaded into charts in batches.
• Summarized test results and activities for management via verbal updates or written reports.
• Documented and verified patient information using laboratory information systems.