Karina Santoyo
South Gate
Summary
Experienced Customer Service Representative with a proven track record at Allied High Tech Products, Inc. Known for maintaining professionalism and achieving high customer satisfaction. Skilled in CRM software, adept at handling complex inquiries, and expertise in data entry. Has streamlined operations and enhanced client relations. Experienced in handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships, with a track record of maintaining high customer satisfaction and fostering loyalty.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Allied High Tech Products, Inc.
02.2024 - Current
- Resolved customer inquiries and issues via phone, email, and in-person interactions.
- Utilized CRM software to track customer interactions and ensure follow-up actions.
- Process orders, RCA and payment for customers
- Help shipping and receiving on my down time.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Facilitated bilingual communication between customers and support teams, enhancing service quality.
Customer Service Representative
Liberty Utilities
08.2023 - 01.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed data entry tasks accurately and in a timely manner.
Customer Service Representative
AMSCO US
09.2022 - 06.2023
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Resolved customer complaints promptly and efficiently.
- Assist customers with deviations and drawings.
- Communicate with customers via email about their orders in a timely matter.
Customer Service Representative
Pest Ban
03.2022 - 07.2022
- Answer inbound calls 100+
- Outbound calls to update customers with appointments.
- Process payments.
- Answer web questions.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
MEDCO Tools
12.2019 - 11.2021
- Answer all incoming calls.
- Transfer calls to the proper departments.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Assisted customers with product selection by providing detailed information about available products and services.
- Logged details of customer service calls in computer system following correct protocols.
Wholesale Manager
O'Reilly Auto Parts
11.2006 - 06.2019
- Managed inventory levels to maximize efficiency while minimizing costs.
- Resolved customer complaints promptly and efficiently in order to maintain positive relationships.
- Maintained accurate records of purchases, shipments, invoices, and payments.
- Help customers locate parts for vehicles they had on their bays.
- Dispatch drivers to the proper auto shops.
- Received and enter on system merchandise deliver from warehouse.
Assistant Store Manager
Auto Zone
02.2004 - 10.2006
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Supervised cash handling processes to ensure accuracy of transactions.
- Built employee knowledge with training and mentoring.
Education
Diploma - Medical Billing and Coding
ICDC Collage
High School Diploma - undefined
Preparatoria Valle
Valle de Santiago, Gto06.1992
Skills
- Customer relationship management software
- Client support
- Service excellence
- Engaged listening
- Data entry
- Client interaction proficiency
- Conflict resolution
- Excel proficiency
- Payment processing
- Microsoft outlook
- Critical thinking
- Follow-up skills
LANGUAGES
Spanish Native
Timeline
Customer Service Representative
Allied High Tech Products, Inc.
02.2024 - Current
Customer Service Representative
Liberty Utilities
08.2023 - 01.2024
Customer Service Representative
AMSCO US
09.2022 - 06.2023
Customer Service Representative
Pest Ban
03.2022 - 07.2022
Customer Service Representative
MEDCO Tools
12.2019 - 11.2021
Wholesale Manager
O'Reilly Auto Parts
11.2006 - 06.2019
Assistant Store Manager
Auto Zone
02.2004 - 10.2006
High School Diploma - undefined
Preparatoria Valle
Diploma - Medical Billing and Coding
ICDC Collage
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