Karina Serrano
Hialeah,FL
Summary
Excelled in developing comprehensive programs and enhancing team performance through meticulous organization and effective communication. Skilled in customer relations and tech-savviness, consistently delivering exceptional outcomes and fostering positive environments.
Overview
6
6
years of professional experience
Work History
Cheerleading Coach
St. John the Apostle Catholic School
Hialeah, FL
12.2021 - Current
- Developed and implemented a comprehensive cheerleading program to meet the needs of all ages.
- Organized and managed practice sessions, competitions and performances for teams.
- Trained athletes in proper technique for stunts, tumbling, jumps, cheers and dances.
- Encouraged team spirit among squad members.
- Maintained accurate records of attendance and performance evaluations.
- Ensured safety protocols were followed at all times by athletes and staff.
- Provided positive feedback to motivate squad members during practices and competitions.
Substitute Teacher
St. John the Apostle Catholic School
Hialeah, FL
12.2021 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Collaborated with other teachers to ensure student success.
- Maintained accurate records of student performance, attendance, and behavior.
Receptionist
Miami Springs Recreational Center
Miami, FL
01.2019 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Summer Camp Lead Teacher
Miami Springs Recreational Center
Miami , FL
06.2024 - 08.2024
- Developed camp program schedules to ensure daily activities ran smoothly.
- Coordinated with parents to provide information about the camp's policies and procedures.
- Supervised counselors and provided guidance in developing age-appropriate programs for children.
- Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
- Organized and managed camp activities, including arts and crafts, sports, swimming, music, drama, archery and other outdoor activities.
Education
Bachelor of Arts - Psychology
St. Thomas University
Miami Gardens, FL05-2024
Skills
- Customer/Client relations
- Positive and professional
- Tech-Savvy
- Verbal and written communication
- Meticulous and organized
- Multitasking and prioritization
- Front desk operations
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Summer Camp Lead Teacher
Miami Springs Recreational Center
06.2024 - 08.2024
Cheerleading Coach
St. John the Apostle Catholic School
12.2021 - Current
Substitute Teacher
St. John the Apostle Catholic School
12.2021 - Current
Receptionist
Miami Springs Recreational Center
01.2019 - Current
Bachelor of Arts - Psychology
St. Thomas University
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