Karina Silva
Chicago,IL
Summary
Operations professional with substantial experience in optimizing processes and driving operational efficiency. Expertise in project management, process improvement, and logistics coordination. Strong focus on team collaboration and achieving measurable results. Known for adaptability and reliability in dynamic environments.
Overview
1
1
Language
5
5
years of professional experience
Work History
Strategic Capacity Operations Specialist
Molo Solutions
Chicago, IL
10.2022 - Current
- Managed dedicated capacity to monitor freight compliance and behavior, ensuring adherence to operational standards.
- Ensured commitment to rates to enhance profitability and maintain margins.
- Organized dedicated freight details and awarded lane information, facilitating the creation of a comprehensive companywide internal report.
- Organize dedicated freight details and awarded lane information to produce a companywide internal report.
- Troubleshoot technological errors in real time to deliver optimal service to all stakeholders.
Customer Operations Specialist
Molo Solutions
Chicago, IL
07.2021 - 09.2022
- Identified issues and resolved problems in real time to ensure smooth execution of freight.
- Resolved issues in real time, ensuring smooth execution of freight operations.
- Collaborated with cross-functional teams to deliver satisfactory service to customers.
- Utilized scheduling systems or email correspondence to schedule pickup and delivery appointments for shipments.
- Tracked shipments to identify delays proactively and maintained transparent communication with customers.
Education
Bachelors - Economics & Social Welfare and Justice
Marquette University
Milwaukee, WI05-2021
Skills
- Supply chain management
- Microsoft Office proficiency
- Logistics planning
- Data analysis
- Planning and coordination
- Cross-functional communication
Languages
Spanish
Timeline
Strategic Capacity Operations Specialist
Molo Solutions
10.2022 - Current
Customer Operations Specialist
Molo Solutions
07.2021 - 09.2022
Bachelors - Economics & Social Welfare and Justice
Marquette University