Karina Solis
Horizon City,TX
Summary
I am with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Experienced customer service professional capable of coordinating shipments, coordinating dispatches and managing customer needs. Meticulous, resilient and flexible in handling diverse issues.
Overview
15
15
years of professional experience
Work History
Ocean Export Agent/DG-Agent
Expeditors
06.2022 - 04.2024
- Streamlined ocean export processes by implementing efficient documentation and tracking systems.
- Reduced shipment delays by proactively addressing potential issues and maintaining clear communication with clients.
- Improved customer satisfaction with timely and accurate updates on shipment statuses and resolving any concerns.
- Maintained compliance with international shipping regulations, ensuring all necessary paperwork was completed accurately.
- Collaborated with internal teams to optimize shipment routing and minimize transportation costs for clients.
- Developed strong relationships with carriers, negotiating competitive rates and securing sufficient space for shipments.
- Monitored market trends to identify opportunities for growth within the ocean export sector.
- Coordinated with customs brokers to expedite the clearance process, minimizing delays and potential penalties for clients.
- Followed requirements and regulations for dangerous goods handling.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Increased safety awareness by conducting thorough inspections of dangerous goods shipments.
- Minimized risks associated with handling hazardous materials by implementing strict safety protocols.
- Conducted regular audits to ensure compliance with federal, state, and local regulations on hazardous materials transportation.
- Established strong relationships with regulatory agencies, allowing for smoother communication and resolution of compliance issues related to dangerous goods transportation.
CSR/ Dispatcher/ Data Entry Clerk
Expeditors
06.2022 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Operated RF scanners to track merchandise and verify contents of containers.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Scrubbed data for errors and made corrections to maintain clean records.
- Located and corrected data entry errors and reported to management.
- Responded to high volume of phone and email requests to provide logistics information.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
Office Manager/ Dispatcher
XMoverz Transport LLC
05.2017 - 12.2018
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Scheduled and dispatched drivers to locations
- Updated vehicle logs, cargo records and billing statements with accuracy and efficiency
- Created delivery routes and optimized plans for traffic, road conditions and other factors
- Communicated with customers to ensure that delivery expectations were met
Customer Service Representative
LexisNexis
07.2013 - 02.2017
- Served as the company's only bilingual Spanish/English customer service representative
- Cross-trained and provided back-up for other customer service representatives when needed
- Successfully interacted with customers and retail buyers to expedite orders
- Responded to customer requests for products, services and company information
Assistant Store Manager
7-Eleven
07.2011 - 12.2012
- Handled all scheduling for store shifts to ensure proper staffing at all times
- Processed credit and debit card payments and returned the proper change for cash purchases
- Efficiently addressed customer issues to ensure quick and successful resolution
Cashier
Little Caesar
04.2009 - 01.2010
- Balanced the cash register at the end of each shift and ensured that any discrepancies were resolved
- Kept register terminal area and store clean and orderly
- Handled cash, card, check, gift card and coupon transactions for customer purchases
Education
High School Diploma -
Socorro High School
El Paso, TX06.2010
Skills
- Customer assistance
- Staff scheduling
- QuickBooks
- Customer service
- Microsoft Office Suite
- Data entry
- Status reports maintenance
- Invoicing and billing
- Maintaining communication both English and Spanish
- Route dispatch
- Shipping procedures understanding
- Account management
- Staff education and training
- Shipping and Receiving
- Order Picking and Processing
- Inventory management
- Supply Chain Optimization
- Logistics Planning
- Incoterms Knowledge
- Documentation Auditing
- Ocean Freight Management
- Dangerous Goods Handling
- Dangerous goods coordination
- Freight Forwarding
- Shipping coordination
- Port Operations
- Transportation Scheduling
- Export Documentation
Timeline
Ocean Export Agent/DG-Agent
Expeditors
06.2022 - 04.2024
CSR/ Dispatcher/ Data Entry Clerk
Expeditors
06.2022 - 06.2022
Office Manager/ Dispatcher
XMoverz Transport LLC
05.2017 - 12.2018
Customer Service Representative
LexisNexis
07.2013 - 02.2017
Assistant Store Manager
7-Eleven
07.2011 - 12.2012
Cashier
Little Caesar
04.2009 - 01.2010
High School Diploma -
Socorro High School
Similar Profiles
Ashley DeBrineAshley DeBrine
Customs Broker CSR at ExpeditorsCustoms Broker CSR at Expeditors
Harsimran SinghHarsimran Singh
Forklift Operator at ExpeditorsForklift Operator at Expeditors
Estreberto MarinelarenaEstreberto Marinelarena
Warehouse Forklift Operator at ExpeditorsWarehouse Forklift Operator at Expeditors
Tiffany EmersonTiffany Emerson
Dispatch Operations Manager at ExpeditorsDispatch Operations Manager at Expeditors
Alan LopezAlan Lopez
Product Flow Specialist at Best BuyProduct Flow Specialist at Best Buy