Summary
Overview
Work History
Education
Skills
Technical
Timeline
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Karina Steele

North Augusta,SC

Summary

Talented Telecommunications Engineer with experience delivering leadership and guidance in development and operation of innovative technology programs and systems for customers. Broad background in voice and data systems, infrastructure and secure technology. Experience troubleshooting issues at user level as well as phone system programming.

Overview

9
9
years of professional experience

Work History

Telecommunications Engineer

Augusta university
04.2016 - Current
  • Engineer for the enterprises Cisco Unified Communications & legacy telecommunication environment
  • Provide both project and SLA-driven ticket-based service to approximately 8,600 students and 10,000 employees of both the medical center and university utilizing approximately 9,650 Cisco VoIP phones/devices, 3,720 voicemail boxes, 77 applications and 200 Finesse call center agents
  • 24/7 rotational on-call responsibilities to support all entities of the enterprise, including the medical center and university, as well as all remote sites
  • Design and implement UCCX applications and scripts for agent/skill-based routing, IVR real-time and historical reporting, to help the enterprise achieve business with customer, patient and student satisfaction goals
  • Monitor, upgrade & support enterprises Unified Communications Voice & Video infrastructure
  • Monitor, upgrade and supported Video Infrastructure which included Cisco VCS & VCS Expressway, Cisco TMS, Cisco TCS, WOWZA streaming engine, MCU Video bridge & over 100 video Cisco codecs (SX, EX, C-Series, MXP)
  • Updated & maintained DHCP scopes including adding new scopes & reservations utilizing Infoblox
  • Provide Tier 3 support to Augusta University AV teams on integrated classroom technologies and distance learning rooms
  • Assisted with setup and monitoring local and remote live events as well as classroom web streaming and recording using Cisco TCS and Wowza Streaming Engine
  • Established secure video solutions for telemedicine consultations from Augusta University Medical Center to remote clinics in rural areas with little to no access to proper health care providers
  • Provided support to over 50 Cisco switches (4507, 4510, 3850) and access layer connectivity for over 12 research and educational buildings
  • Activate data jacks and configure ports.

Retail Sales Consultant

Office max
09.2015 - 03.2016
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Prioritized and accomplished a wide range of tasks each shift
  • Earned numerous recognitions for exceptional customer service
  • Restored data, operating systems, files, documents and drivers for various customers
  • Resolved virus and malware issues with a 95% success rate
  • Identified and solved technical issues with a variety of diagnostic tools
  • Frequently diagnosed mechanical problems and determined how to correct them
  • Referred major hardware and software problems and defective products to vendors or technicians for service.

Internship

Lee Resources International, Inc
11.2014 - 12.2015
  • Developed front-end and back-end of web applications
  • Maintained records of daily data communication transactions, problems and remedial actions taken
  • Used site analytics and metrics to define and monitor success
  • Provided continued maintenance and development of bug fixes for existing client websites
  • Managed firewall, network monitoring and server monitoring both on and off site
  • Defined new approaches to complex design and troubleshooting issues
  • Assisted in halting various website hackings and correct the ones that were infiltrated.

Education

Bachelor’s Degree - Computer & Information Sciences, Networking

Lander Univeristy
12.2015

Skills

  • Telecommunications repair
  • Telecommunications equipment
  • Microsoft Office Suite
  • Project Leadership
  • Network field installations
  • Hardware installation and configuration
  • Cisco CatOS switches
  • Visio
  • Troubleshooting
  • Team Leadership Qualities
  • VoIP Implementation
  • Adaptability to Change
  • Continuous learning mindset
  • Unified Communications Solutions
  • Equipment upgrades
  • Team Collaboration

Technical

Cisco Unified Communications: Communications Manager, Unity Connection, TMS, TCS, MCU 5320, CMS-1000. Cisco Unified CCX Administration, Finesse, Cisco Unified Intelligence Center. Cisco Route/Switch. Zoom Call Recording. Syn-Apps IP Paging.

Timeline

Telecommunications Engineer

Augusta university
04.2016 - Current

Retail Sales Consultant

Office max
09.2015 - 03.2016

Internship

Lee Resources International, Inc
11.2014 - 12.2015

Bachelor’s Degree - Computer & Information Sciences, Networking

Lander Univeristy

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Karina Steele