Summary
Overview
Work History
Education
Skills
Timeline
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Karina Taylor

Sedro-Woolley

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in affective communication, data entry, and appointment scheduling to support operational flow. Excel in problem solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

4
4
years of professional experience

Work History

Reservation Agent

Bellair Airporter Shuttle
02.2022 - 11.2023
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Provided customers with information about availability and pricing.

Receptionist

The Bridge at Mount Vernon
01.2020 - 02.2022
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

High School Diploma -

Burlington Edison High School
Burlington, WA
06-2013

Skills

  • bookkeeping
  • scheduling
  • office administration
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Friendly, positive attitude
  • calm demeanor
  • front desk operations
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Computer skills

Timeline

Reservation Agent

Bellair Airporter Shuttle
02.2022 - 11.2023

Receptionist

The Bridge at Mount Vernon
01.2020 - 02.2022

High School Diploma -

Burlington Edison High School

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Karina Taylor