Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karina Thompson

Northville,MI

Summary


Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

14
14
years of professional experience

Work History

Server

Border Cantina
09.2015 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Trained new servers on menu knowledge and service standards.
  • Managed multiple tables simultaneously while maintaining attention to detail and guest needs.

Cashier

Hiller's Market
09.2013 - 03.2014
  • Processed customer transactions efficiently using point-of-sale systems.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Catering Staff Member

Magna International Corporation
09.2011 - 05.2013
  • Coordinated event logistics, ensuring timely setup and breakdown of catering services.
  • Collaborated with kitchen staff to ensure quality control in food presentation and safety protocols.
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Maintained clean and organized workspaces, adhering to strict health standards.
  • Promoted a positive work environment through effective teamwork and collaboration among staff members.
  • Processed customer payments and balanced cash drawers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Utilized POS system to receive and process food and beverage orders.

Education

Communications

Universidad Interamericana Del Norte
Chihuahua, Chihuahua . Mx

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Team collaboration
  • Foreign language proficiency
  • Point of sale (POS) system operations
  • Positive and professional
  • High energy and stamina

Languages

Spanish
Native or Bilingual

Timeline

Server

Border Cantina
09.2015 - Current

Cashier

Hiller's Market
09.2013 - 03.2014

Catering Staff Member

Magna International Corporation
09.2011 - 05.2013

Communications

Universidad Interamericana Del Norte

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Karina Thompson