Karina Torres

• Improved patient comfort by providing compassionate and attentive care.
• Enhanced client satisfaction by offering personalized assistance with daily activities.
• Collaborated with other care team members, ensuring seamless coordination in delivering comprehensive care plans.
• Administered medication accurately, adhering strictly to doctor instructions for client safety.
• Facilitated communication between healthcare providers and clients, advocating on behalf of the latter''s needs.
• Assisted clients with mobility challenges, promoting independence and overall wellbeing.
• Organized recreational outings/activities that aligned with client interests/preferences; promoted social interaction and mental stimulation.
• Conducted thorough assessments of patients'' needs, developing tailored care strategies accordingly.
• Educated family members on best practices regarding patient care at home setting; provided guidance on handling emergencies or unexpected situations effectively.
• Monitored vital signs to track health progress and report any concerning changes promptly.
• Provided emotional support to clients and their families, fostering strong relationships.
• Maintained a safe and clean environment for clients, ensuring optimal living conditions.
• Supported personal hygiene tasks for clients while maintaining dignity and privacy standards consistently.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Developed trusting relationships with clients through active listening techniques and empathetic communication style.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Provided mobility assistance such as walking and regular exercising.
• Assisted disabled clients to support independence and well-being.
• Followed nutritional plans to prepare optimal meals.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Transported clients for medical and personal outings.
• Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
• Scheduled and coordinated medical appointments.
• Assisted with end-of-life care.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Participated in training programs to enhance product knowledge and customer service skills.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
• Improved resolution time with effective problem-solving for customer complaints.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded proactively and positively to rapid change.
• Managed timely and effective replacement of damaged or missing products.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Created and maintained detailed database to develop promotional sales.
• Identified and resolved discrepancies and errors in customer accounts .
• Making sure the customers is always satisfied at the end of service

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
• Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
• Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
• Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
• Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Built relationships with customers and managed accounts to drive revenue and profit.
• Supervised ongoing daily production phases.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Addressed customer needs and made product recommendations to increase sales.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Used POS system to enter orders, process payments and issue receipts.