Karina Torres
Rialto,CA
Summary
Dynamic Medical Assistant with extensive experience at Optum, excelling in patient care and phlebotomy. Proven ability to ensure patient comfort and safety while managing medical records and appointments. Bilingual in Spanish, with strong customer service skills and a commitment to HIPAA compliance, enhancing patient interactions and operational efficiency.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Optum
07.2020 - 12.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Kitchen Manager
Chipotle
03.2017 - 06.2020
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Seasonal Sales Associate
Bath & Body Works
10.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Medial Assistant
San Joaquin Valley College
Ontario, CA01.2019
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Phlebotomy
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Medical procedures
- Insurance verification
- Appointment setting
- Fluent in Spanish
Timeline
Medical Assistant
Optum
07.2020 - 12.2024
Seasonal Sales Associate
Bath & Body Works
10.2018 - 12.2018
Kitchen Manager
Chipotle
03.2017 - 06.2020
Medial Assistant
San Joaquin Valley College
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