Karina Trabal
Orlando
Summary
Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
4
4
years of professional experience
Work History
Customer Care Agent
Hilton Grand Vacations
Orlando
05.2023 - 02.2025
- - Answer inbound calls from customer, and assisting them with their vacation packages
- - Book reservations
- - Take payments (charging guests and adding credit card information and etc)
- - Escalate unresolved issues to relevant internal teams, Take ownership of customer issues
- Provided timely and accurate responses to customer inquiries via phone, email, and chat.
- Resolved customer complaints in a professional manner.
- Communicated effectively with other departments to resolve customer issues promptly.
Order Builder
Coca-Cola
Orlando
12.2022 - 04.2023
- Responsible for pulling orders based on pick ticket to accurately build orders for loading onto delivery trucks
- Build orders according to assigned load tickets using industrial power equipment
- Stacked products on pallets or shelves in accordance with company guidelines.
- Manually lift and move product to restock and repack ensuring date code accuracy and proper rotation
- Adhere to good manufacturing practices and safety standard
Pediatric Treatment Coordinator
Loop Pediatrics
Kissimmee
12.2021 - 09.2022
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Tracked patient progress and updated records accordingly.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Communicated effectively with physicians, nurses, social workers, case managers, and other healthcare professionals.
Authorization Coordinator
Nirvana Health Services
Altamonte Springs
12.2020 - 11.2021
- - Monitor and track patient authorizations, informing case managers of any expired dates
- - Ensure payment for services by verifying benefits with insurance provider, obtain, review and input insurance authorization prior to patient services
- - Contact insurance provider and primary care physician regarding patient and/or authorization status
- - Checked patients monthly eligibility for the insurance provider
- Reviewed and approved authorization requests according to established criteria.
- Maintained accurate records of all authorizations in the system.
Education
GED -
Gateway High School
Kissimmee, FloridaSkills
- Appointment scheduling
- Call center experience
- Escalation management
- Payment processing
- Complaint handling
- Email management
- Billing coordination
- Customer service
- Punctuality and reliability
- Time management
- Data entry
- Task prioritization
- Documentation and reporting
- Multitasking and organization
- Adaptability and flexibility
Timeline
Customer Care Agent
Hilton Grand Vacations
05.2023 - 02.2025
Order Builder
Coca-Cola
12.2022 - 04.2023
Pediatric Treatment Coordinator
Loop Pediatrics
12.2021 - 09.2022
Authorization Coordinator
Nirvana Health Services
12.2020 - 11.2021
GED -
Gateway High School