Karina Trahin
Scottsdale,Arizona
Summary
Detail-oriented Desk Operations Specialist with medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communication skills and empathetic nature enabled achievement of positive outcomes. Bilingual in English and Spanish. Commitment to patient happiness. Well-organized and proactive with good judgment and multitasking skills. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Excellent analytical, organizational and decision-making abilities. Experienced in meeting needs, improving processes, and exceeding requirements in team environments,
Overview
6
6
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
Phoenix, AZ
09.2021 - Current
- Document patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Facilitate patient visits and support health care provider by anticipating and responding to patient needs and requests of the health care team.
- Coordinate details of patient visits, which include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials.
- Keep information confidential and follow HIPAA guidelines to maintain patient trust.
Patient Access Representative-Emergency Department
Abrazo Scottsdale Campus
Phoenix, AZ
08.2020 - 08.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Received patient deductibles, co-pay amounts, and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Customer Service Representative
Acrodata
Hermosillo, Sonora
07.2015 - 08.2018
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Computed price of merchandise and maintained detailed product and sales records
- Provided customers with important details about billing, payment processing and support procedures and requirements
- Performed superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Administrative Assistant
ISSSTESON
Hermosillo, Sonora
01.2015 - 07.2015
- Acted as general assistant for reporting, correspondence and special employee projects
- Provided logistical support for programs, meetings and events, including room reservations, room set-up, agenda preparation, materials printing and calendar maintenance
- Created PowerPoint presentations for business development purposes
- Provided support to management on other administrative tasks
Education
MBA - Emphasis In Health Systems Management
2019
- Coursework in Leadership, Marketing, Economics, and Accounting
- 3.87 GPA
BBA - International Business
2015
- Awarded outstanding CENEVAL
- Received Excelence Scholarship
- Member of International Business student council
- Graduated in Top 10% of Class
Associate of Applied Science - Information Technology
2011
- Member of Student Council
- Graduated with 4.0 GPA
Skills
- Multi Tasking
- Excellent Customer Service
- Computer Literacy/ Microsoft Office
- Bilingual in English and Spanish
- Fast-learner
- Teamwork / Collaboration
- Organizational Skills
- Data entry
- Insurance Billing
- HIPAA Compliance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Desk Operations Specialist - Mayo Clinic
09.2021 - Current
Patient Access Representative-Emergency Department - Abrazo Scottsdale Campus
08.2020 - 08.2021
Customer Service Representative - Acrodata
07.2015 - 08.2018
Administrative Assistant - ISSSTESON
01.2015 - 07.2015
Grand Canyon University - MBA, Emphasis In Health Systems Management
Universidad Del Valle De Mexico - BBA, International Business
Colegio Benemerito De Las Americas - Associate of Applied Science, Information Technology