Karina Trujillo
Stockton,CA
Summary
Driven Payroll & Billing Coordinator with proven expertise in invoicing and document review, honed at Pearls Farm Labor Inc. Excelled in streamlining billing operations to enhance accuracy and efficiency. Demonstrated exceptional customer engagement and data entry proficiency, ensuring swift resolution of billing variances and fostering positive client relations. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
11
11
years of professional experience
Work History
Payroll & Billing Coordinator
Pearls Farm Labor Inc.
2020.08 - 2024.04
- Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Entered details into accounts and tracked payments.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Worked with multiple departments to check proper billing information.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Used data entry skills to accurately document and input statements.
Front Desk Receptionist
Holiday Inn Express Hotel
2013.02 - 2020.07
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
High School Diploma -
Tokay High School
Lodi, CA06.1994
Skills
- Interest calculations
- Deadline-oriented
- Invoicing expertise
- Document Review
- Data entry proficiency
- Invoice Processing
- Payment posting
- Invoicing proficiency
- Customer Engagement
- File Management
Languages
Spanish
Native or Bilingual
English
Full Professional
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Payroll & Billing Coordinator
Pearls Farm Labor Inc.
2020.08 - 2024.04
Front Desk Receptionist
Holiday Inn Express Hotel
2013.02 - 2020.07
High School Diploma -
Tokay High School
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