Karina Ugarte
Atlanta,GA
Summary
Sales professional with a strong record at Tesla, consistently surpassing sales targets and improving customer satisfaction. Proficient in customer relationship management and cross-functional collaboration, receiving recognition for outstanding client feedback. Experienced in developing sales pipelines and providing customized solutions, contributing to revenue growth and brand loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Advisor
Tesla
Atlanta, GA
06.2023 - Current
- Own the end-to-end customer experience, coordinating communication, logistics, and cross-functional support to ensure smooth sales and delivery outcomes.
- Coordinate delivery timelines and manage expectations to provide a seamless, high-touch client experience.
- Recognized with a company-wide positivity award based on exceptional customer feedback and satisfaction.
- Consistently exceed monthly sales targets; ranked Top 3 in-store and Top 10 regionally, contributing to the #1-performing store in the region.
- Support team success by sharing product knowledge, resolving complex customer questions, and assisting with closing strategies during peak periods.
- Proactively manage inbound leads and in-store traffic, using personalized communication across calls, emails, and walk-ins to maintain strong pipeline momentum.
Sales Professional
Tom James Company
Atlanta, GA
07.2022 - 03.2023
- Built and managed a personal sales pipeline through lead generation, cold outreach, and referral strategies.
- Conducted personalized sales appointments with clients to deliver tailored product solutions.
- Delivered exceptional post-sale support, ensuring client satisfaction and repeat business.
Sales Representative
Atlanta First Agency
Atlanta, GA
06.2021 - 06.2022
- Supported B2B account management by strengthening retailer and partner relationships across various fashion brands.
- Assisted senior leadership with client engagement and sales initiatives, contributing to revenue growth and brand loyalty.
- Participated in wholesale trade shows and industry events to enhance brand visibility and increase partner acquisition.
- Coordinated and executed booth setup and logistics to ensure a smooth and professional trade show presence.
- Gained exposure to e-commerce operations and digital marketing strategies, including campaign development and website support.
Education
Bachelor's Degree - Marketing, Merchandising And Design
Georgia Southern University
Statesboro, GASkills
- Customer relationship management
- Sales pipeline development
- Account coordination and support
- Communication and negotiation
- Cross-functional collaboration
- CRM software expertise
- Microsoft Office proficiency
- Time management
- Problem solving and resolution
- Event coordination
Certification
- Hubspot digital marketing cert
- Hubspot inbound marketing optimization cert
Affiliations
Organizer, Internal Workshop: “Building Better Client Relationships”
Volunteer Social Media Manager, Avaron AI
Vice President, Pi Sigma Epsilon
Timeline
Sales Advisor
Tesla
06.2023 - Current
Sales Professional
Tom James Company
07.2022 - 03.2023
Sales Representative
Atlanta First Agency
06.2021 - 06.2022
Bachelor's Degree - Marketing, Merchandising And Design
Georgia Southern University
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