Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Contact
Education and Training
Work Preference
Timeline
Generic
Karina Vazquez

Karina Vazquez

Customer service Coordinator/ Sales Marketing
Pomona,CA

Summary

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

17
17
years of professional experience
5
5
Certification

Work History

Customer Service Coordinator/Retail Sales Associate

Corona Valley Optometry
Eastvale, CA
08.2024 - 01.2025
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services..
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Coordinator/Customer Sales Representative

ProAct Office Services
La Verne, CA
11.2023 - 01.2024
  • Delegated work to staff, setting priorities and goals.
  • Performed data entry tasks related to customer accounts and order processing.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Analyzed trends in customer inquiries and developed strategies to address them effectively.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Researched new products or services that may be beneficial to customers.
  • Analyzed customer feedback to identify areas for improvement in products and services.
  • Utilized various software applications such as CRM systems for tracking purposes.

Interior Designer/ Sales

FullHouse Designs
Fontana, CA
03.2014 - 11.2018
  • Researched current trends in furniture, fabrics, color palettes and accessories in order to recommend items that meet the client's style preferences.
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Advised client on space planning, layout and use of furnishings or equipment.
  • Assisted clients successfully by choosing furnishings consistent with preferences and budget.
  • Worked closely with vendors to source products at competitive prices while maintaining quality standards.
  • Designed environmentally friendly spaces using sustainable, recycled materials.
  • Developed interior design concepts and prepared interior systems and finishes.
  • Advised clients on how best to utilize available space within their homes or businesses.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Sales Associate/Assistant Visual Merchandiser

Footlocker, Footlocker
Montclair, CA
01.2008 - 12.2009
  • Answered store and merchandise questions and led customers to wanted items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Assisted customers with product selection, sizing and styling.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Education

Associate of Science - Interior Design/Retail Marketing

Mt. San Antonio College

Skills

  • Customer service excellence
  • Retail experience
  • Logistics management
  • Clerical support
  • Design concept development
  • Visual merchandising
  • Interior architectural detailing

Affiliations

  • Volunteer work in the cities of pomona and chino hills which usually includes community, holiday and church events.
  • Enjoy outdoor activities with my children and family like hiking, nature exploring and sports like tennis and karate.
  • hobbies include interior design and crafting for family and friends.

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

  • PC 832/ SB 1626 Certificate completion
  • Firearm Safety Certificate
  • BLS (CPR and AED) certified
  • CTC certified
  • AB1207 training completion

References

References available upon request.

Contact

Pomona, CA 91766

Education and Training

true,other,Walnut, CA

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid time offTeam Building / Company Retreats4-day work weekPaid sick leaveHealthcare benefits

Timeline

Customer Service Coordinator/Retail Sales Associate

Corona Valley Optometry
08.2024 - 01.2025

Customer Service Coordinator/Customer Sales Representative

ProAct Office Services
11.2023 - 01.2024

Interior Designer/ Sales

FullHouse Designs
03.2014 - 11.2018

Sales Associate/Assistant Visual Merchandiser

Footlocker, Footlocker
01.2008 - 12.2009

Associate of Science - Interior Design/Retail Marketing

Mt. San Antonio College

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Karina VazquezCustomer service Coordinator/ Sales Marketing