Karina Velasquez
Summary
Real Estate professional with a decade of customer service expertise. Seeking a leasing agent role to utilize strong communication and organizational skills. Committed to delivering exceptional service and personal growth.
Overview
11
11
years of professional experience
Work History
Leasing Agent
Stoneridge Management Partners, Inc.
Upland
04.2023 - 07.2024
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets, such as social media and online listings sites.
- Negotiated rental agreements with potential tenants.
- Processed applications by conducting background checks and verifying references.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Performed administrative duties such as filing paperwork and updating databases.
Supervisor
Smart and Final Extra
Various locations
02.2015 - 06.2021
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies, job duties, and performance expectations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Front end associate/Trainer
Panera
Rancho Cucamonga
11.2013 - 05.2015
- I greeted and assisted customers in a friendly manner, handled cash drawer, and trained new associates as the head of department.
Education
Real Estate License -
Chaffey College
02-2022
AA in Business Administration -
Chaffey College
05-2021
Skills
- Microsoft Office (Excel, Word, PPT)
- Google (Spreadsheet, Google Docs)
- Database Management
- Social Media Marketing
- CRM Software
- Telephone and email etiquette
- Real estate knowledge
- Administrative Support
References
References available upon request.
Timeline
Leasing Agent
Stoneridge Management Partners, Inc.
04.2023 - 07.2024
Supervisor
Smart and Final Extra
02.2015 - 06.2021
Front end associate/Trainer
Panera
11.2013 - 05.2015
Real Estate License -
Chaffey College
AA in Business Administration -
Chaffey College
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