Karina Vidal
Miami,FL
Summary
Enthusiastic Sales and Customer Service professional with extensive experience in sales and customer relationship development. Exceptional interpersonal and communication skills coupled with a customer-centric approach to establish trust, inspire confidence and ensure client satisfaction while consistently exceeding sales targets and fostering long-lasting client partnerships.
Overview
7
7
years of professional experience
Work History
Sales Representative
Facial Mania Med Spa
12.2021 - 08.2023
- Made daily high volume outbound calls to promote new products and services.
- Trained and mentored new sales representatives.
- Followed up weekly with customers post procedures to answer any questions and ensure customer satisfaction.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Developed strong rapport with customers and created positive impression of business.
Senior Sales Representative
Metropolis Fitness
08.2019 - 10.2021
- Maintained top ranking in sales by providing exceptional customer service to prospective and current members.
- Made 100+ outbound calls daily and maintained report with prospective members.
- Exceeded monthly sales goals.
- Maintained communication with prospects and members to assess overall satisfaction and promote new classes and membership packages.
- Monitored pipeline to track and log prospective members.
- Provided personalized health assessments to members.
- Managed friendly and professional customer relationships.
- Trained and directed new employees in call script use, conflict resolution and data entry practices.
Childcare Worker
Bounce U
02.2016 - 06.2018
- Supervised and monitored the safety of children.
- Ensured children were kept active, entertained, and engaged in developmental activities.
- Maintained a safe and fun environment for young children to pre teens.
- Offered top-notch care to numerous children at once.
- Engaged in positive interaction with children to build confidence and self-esteem.
- Used positive reinforcement techniques to promote patience and other good behaviors.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL06.2018
High School Diploma -
Coral Gables Senior High School Adult Education
Coral Gables, FL07.2013
Skills
- Analytical and Critical Thinking
- Service Quality
- Negotiation Tactics
- Inside and Outside Sales
- Customer relationship development and management
- Business/ Client Satisfaction
- Strategic Thinking
- Ability to develop effective sale strategies
- Bilingual in English and Spanish
Timeline
Sales Representative
Facial Mania Med Spa
12.2021 - 08.2023
Senior Sales Representative
Metropolis Fitness
08.2019 - 10.2021
Childcare Worker
Bounce U
02.2016 - 06.2018
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
Coral Gables Senior High School Adult Education
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