Karina Vieira-Silva
Henderson,NV
Summary
High-energy employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Rideshare Driver
Uber
Las Vegas, NV
01.2020 - 02.2024
- Safely transported customers with efficiency and punctuality.
- Responded promptly to customer inquiries and complaints to consistently provide excellent customer service.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Conducted vehicle inspections daily to evaluate performance and maintenance needs.
- Reported any incidents or accidents while driving immediately to supervisor or dispatch center.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
Server
Princess Pub & Grill
San Diego, CA
05.2017 - 06.2019
- Greeted customers, provided menus, answered questions and recommended specials and new menu items to increase profits.
- Provided excellent customer service to ensure satisfaction.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, and sweeping floors.
- Monitored dining room for cleanliness and proper set-up at all times.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
Server
Agave Azul
Orlando, FL
03.2016 - 03.2017
- Delivered warm greetings.
- Achieved high levels of customer satisfaction by consistently providing excellent service.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Accurately recorded orders using both cash register and point-of-sale system.
- Demonstrated efficiency in handling opening and closing duties by ensuring proper setup of dining space, as well as maintaining supplies.
- Followed health safety guidelines when preparing and serving food products.
- Operated POS terminals to accurately process orders, split bills, and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Verified IDs to enforce the minimum age requirements for alcohol consumption.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responded to ad hoc cleaning duties at end of shift.
Server
Cafe Mineiro Brazilian Steakhouse
Orlando, FL
04.2015 - 03.2016
- Greeted guests and provided menus.
- Delivered exceptional customer service to guarantee overall satisfaction.
- Delivered food and drink orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Education
Associate of Science - Culinary Management
Valencia Community College
Orlando12-2005
Skills
- Time Management
- Punctual and Reliable
- Problem-Solving
- Positive and professional
- Menu presentation
- Menu knowledge
- Guest Engagement
- Effective customer upselling
- Exceptional customer service
- Point of Sale (POS) system operations
Languages
Portuguese
Native/ Bilingual
Timeline
Rideshare Driver
Uber
01.2020 - 02.2024
Server
Princess Pub & Grill
05.2017 - 06.2019
Server
Agave Azul
03.2016 - 03.2017
Server
Cafe Mineiro Brazilian Steakhouse
04.2015 - 03.2016
Associate of Science - Culinary Management
Valencia Community College
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