Karina Viera Soto
Summary
Meticulous customer service professional with a strong background in guest service environments, accurate data entry, and information integrity. Adaptable, energetic and collaboration-oriented individual with exceptional listening skills. Known for attention to detail, efficient time management, and strong organizational skills.
Overview
8
8
years of professional experience
Work History
Lobby Experience Host
Hyatt - KPMG Lakehouse
10.2022 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to satisfy customers.
- Participated in training new hires on best practices for efficient and precise data entry, contributing to a well-prepared workforce.
Attractions Attendant
Universal Orlando Resort
06.2021 - 05.2022
- Resolved guest issues by identifying source of complaint and formulating corrective action.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Collaborated with team members to achieve target results.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
Customer Service Associate
Mister Car Wash
06.2021 - 03.2022
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
Administrative Assistant
DWD Professional Management
04.2020 - 04.2021
- Updated spreadsheets and databases to track, analyze and report on inventory data.
- Received and sorted incoming mail and packages to record, dispatch or distribute to the correct recipient.
- Edited documents to improve accuracy of language, flow and readability.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Crew Member
Wendy's Restaurant
06.2017 - 04.2019
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Reduced customer wait times by quickly operating customer window and sales register.
Education
High School Diploma -
Lake Nona High School
Orlando, FLAssociate of Arts - Elementary Education
Daytona State College
Daytona Beach, FL08-2028
Skills
- Customer assistance
- Creative problem solving
- Recordkeeping strengths
- Microsoft Sharepoint, Outlook, Word and Excel
- Multi-Line Phone Systems
- New hire training
Timeline
Lobby Experience Host
Hyatt - KPMG Lakehouse
10.2022 - Current
Attractions Attendant
Universal Orlando Resort
06.2021 - 05.2022
Customer Service Associate
Mister Car Wash
06.2021 - 03.2022
Administrative Assistant
DWD Professional Management
04.2020 - 04.2021
Crew Member
Wendy's Restaurant
06.2017 - 04.2019
High School Diploma -
Lake Nona High School
Associate of Arts - Elementary Education
Daytona State College
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