Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karina Yanes

Stafford,TX

Summary

Successfully applied knowledge and skills. Bilingual with great communication, problem solving, computer skills and 13 years of customer service experience. Determined to work efficiently and well organized while meeting all that is required to succeed as a successful employee and team member.

Overview

14
14
years of professional experience

Work History

Dispatcher

Ramos Transport & Logistics
01.2020 - Current
  • Ensure proper forms are submitted in a timely matter both from the client and the driver
  • Identify delays or service issues and communicate them with customers, and drivers to find solutions
  • Search through boards for the best route and pay possible for the driver
  • Negotiate quotes with the client through e-mail or phone while confirming with the driver the job is acceptable
  • Keep track of driver logs, invoices and email to provide optimal organization for the driver

Fitness Trainer

HTX24
01.2016 - 01.2020
  • Designed personalized meal plans as well as workout regimens
  • Listened attentively to the customers needs and made adjustments where necessary
  • Provided fitness assessments and program planning.
  • Trained 20-50 clients during strength training, cardio vascular exercise, and stretching.

Acacia Energy & Collection services
01.2016 - 12.2016
  • Responded to an average of 70-90 customer inquiries daily via phone, email and chat in regards to needs and provided accurate information
  • Created New accounts and communicated with other teams to ensure timely connection for energy accounts
  • Resolved customer issues in a timely manner while still ensuring to stay within company policy and procedures
  • Escalated calls and accounts to higher management
  • With the collections company I made 100-180 calls a day
  • Kept Track of call logs and returned them to our supervisor in a timely manner
  • Proactively memorized all company products and services
  • Received 5 star customer satisfaction rating through survey communications

Bank Teller

Wells Fargo Bank
01.2013 - 12.2013
  • Supported customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
  • Completed operational activities while minimizing risks under established policies
  • Performed routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Received direction from managers and exercised judgment within defined policies and procedures
  • Escalated questions and issues to more experienced roles
  • Interacted with customers and individuals to demonstrate care, build relationships, and complete requested transactions

Nothing bundt cakes
01.2012 - 12.2013
  • Maintained wait times, service and convenience
  • Projected a positive attitude and warm character at all times
  • Entered Orders that came in through phone, in person or online
  • Maintained cleanliness of the retail area while replenishing products

Aeropostale
01.2011 - 12.2013
  • Maintained a clean, organized and curated display of rotating seasonal clothing and accessories
  • Anticipated customer needs and provided them with high quality service
  • Handled system transactions including credit, cash, returns, refunds to seamless and accurate cash flow
  • Actively stayed informed of latest sales and loyalty programs

Education

High School Diploma -

Westside High School
Houston, TX
06-2012

Skills

  • Fast typing
  • Data entry
  • Outstanding organizational abilities
  • Multitasking
  • Active listening
  • Excellent communication skills
  • Sound judgement
  • Critical thinking
  • Self-Motivated
  • Detail Oriented
  • Work Well Under pressure
  • Strong work ethic
  • Team player oriented
  • Responsible
  • Reliable
  • Schedule coordination
  • Critical thinker

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher

Ramos Transport & Logistics
01.2020 - Current

Fitness Trainer

HTX24
01.2016 - 01.2020

Acacia Energy & Collection services
01.2016 - 12.2016

Bank Teller

Wells Fargo Bank
01.2013 - 12.2013

Nothing bundt cakes
01.2012 - 12.2013

Aeropostale
01.2011 - 12.2013

High School Diploma -

Westside High School

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Karina Yanes