Karina Zapata Espinoza
Los Angeles,CA
Summary
Engaging employee committed to providing outstanding customer service while maximizing commitment. Positive role model focused on team leadership, personnel support and all around people relationship building. Offering years of experience in staying passionate and reliable while sharing a positive attitude.
Overview
8
8
years of professional experience
Work History
Coach
Captain Kicks
Los Angeles, California
07.2024 - Current
- Mentored team members in order to build confidence and foster a supportive environment.
- Encouraged players with positive reinforcement during game play or practice sessions.
Quality and Regulatory Assurance Assistant
Igenomix USA, INC
Torrance, CA
02.2023 - 05.2023
- Adhered to regulations and procedures for health, safety and environmental compliance.
- Read worker logs, product processing sheets or specification sheets to verify adherence to specifications.
- Observed worker performance to verify equipment operation and maintenance.
- Compiled and evaluated statistical data to determine and maintain product quality and reliability.
Sample Receptionist
Igenomix
Torrance, CA
04.2022 - 02.2023
- Inspected specimen to make sure they arrive with the proper protocol and transfer to the laboratory for further testing
- provided clear and precise data entry of the inspected specimen using the proper software
- identify any possible data entry and specimen inspection issues
- assembled kits and supplies for the logistics department as needed
- Worked closely with the team lead to support and coordinate employee management and organizational planning to help us achieve daily goals
Store Support Supervisor
Macy's Department Store
Los Angeles, CA
04.2021 - 04.2022
- Accepted, processed and filled orders quickly and accurately.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Delivered outstanding service, including interacting with customers, answering customer inquiries and handling customer complaints.
- Coached employees on ways to improve efficiency, accuracy and overall productivity.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Sales Associate
Macy's Department Store
Los Angeles, CA
11.2018 - 04.2022
- Built and maintained relationships with peers and management to drive team success.
- Built trusting relationships with customers by making personal connections.
- Trained all new colleagues on effective service and operational strategies to maximize team performance.
- Remained calm and professional in stressful circumstances with customers and effectively diffused tense situations
Chief Justice
West Los Angeles College ASO
Los Angeles, CA
03.2017 - 07.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to the necessary services.
- Planned and organized events, including campus fundraisers, campus town halls, and club advertisement assistance.
- Drafted reports of staff meetings, materials and personnel.
Community Organizer Intern & Captain
AFT Local 1521
Los Angeles, CA
02.2017 - 07.2018
- lead a team to participate in social change, run strategic campaigns, organized team meetings, build strong coalitions, generate grassroots support and coordinate lobby days.
- Solved social problems with a team, transformed struggling and fragmented communities; such as, community colleges, into cohesive, safe groups.
- Conducted issue-based research to refine campaign context and direction.
Education
Associate of Arts - Liberal Arts And General Studies
West Los Angeles College
Culver City, CA05.2018
High School Diploma -
Orthopaedic Hospital Medical Magnet High School
Los Angeles, CA06.2015
Skills
- Customer- and service-oriented
- Reliable and punctual
- Outgoing personality
- Written and oral communication skills
- Team player mentality
- Bilingual
- Workload priorities
- Mentoring and training
- Open minded
- Data entry
Volunteer Work
- Red Shield Youth Salvation Army - Youth Leader
- Lead youth in recreational activities
- Created an engaging and safe environment for all youth to want to be in
- Provided homework assistance/tutoring and physical activity while using curriculum and materials provided by the program
- Served as a positive role model
- Kid City Hope Place - Teaching Assistant
- Created and facilitated a spoken word/poetry workshop for high school students during the summer
- created a safe space for students in which they freely expressed themselves
- Formatted lessons based on current events and and looser topics
Timeline
Coach
Captain Kicks
07.2024 - Current
Quality and Regulatory Assurance Assistant
Igenomix USA, INC
02.2023 - 05.2023
Sample Receptionist
Igenomix
04.2022 - 02.2023
Store Support Supervisor
Macy's Department Store
04.2021 - 04.2022
Sales Associate
Macy's Department Store
11.2018 - 04.2022
Chief Justice
West Los Angeles College ASO
03.2017 - 07.2018
Community Organizer Intern & Captain
AFT Local 1521
02.2017 - 07.2018
Associate of Arts - Liberal Arts And General Studies
West Los Angeles College
High School Diploma -
Orthopaedic Hospital Medical Magnet High School
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