Summary
Work History
Education
Skills
Languages
Timeline
Generic

Karina A Ortega

Douglas,AZ

Summary

Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.

Work History

Caregiver Attendant

Consumer Direct Care Network Arizona
Douglas, AZ
2020 - Current
  • Instructed families on proper care techniques for at home use after discharge from facility.
  • Communicated effectively with family members regarding patient's needs and progress.
  • Maintained a safe environment by adhering to agency policies and procedures.
  • Provided compassionate care while ensuring client safety and comfort.

Team Member

Burger King
Douglas, AZ
2003 - 2004
  • Operated cash registers to process payments from customers.
  • Collaborated with team members to achieve daily goals.
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.

COVID-19 Tester

Embry Health Covid Testing
Douglas, AZ
2022 - 2022
  • Participated in training sessions focused on proper techniques for performing PCR tests safely and efficiently.
  • Responded quickly and effectively to inquiries from patients regarding their test results or other issues related to COVID-19 care.
  • Maintained accurate records of test results and other relevant information in electronic health records system.
  • Communicated test results to patients as well as referring physicians or other healthcare providers in a timely manner.

Caregiver Attendant

Lutheran Social Services
Douglas, AZ
2019 - 2023
  • Instructed families on proper care techniques for at home use after discharge from facility.
  • Communicated effectively with family members regarding patient's needs and progress.
  • Maintained a safe environment by adhering to agency policies and procedures.

Kitchen Supervisor

Arizona State Prison Complex
Douglas, AZ
2010 - 2013
  • Monitored inventory levels of ingredients, supplies and equipment.
  • Performed regular inspections of storage areas, coolers, freezers, ovens.
  • Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.
  • Ensured all kitchen staff adhered to food safety and sanitation regulations.

Education

GED -

Online High School- SEP
Mexico
01-2023

Skills

  • Client Confidentiality
  • Meal Preparation
  • Mobility support
  • Dementia Care
  • Compassionate Care
  • Emotional Support
  • Guest Services
  • Customer Service
  • Customer inquiries
  • Positive and professional
  • Cash Management
  • Customer Relationship Management (CRM)

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Caregiver Attendant

Consumer Direct Care Network Arizona
2020 - Current

Team Member

Burger King
2003 - 2004

COVID-19 Tester

Embry Health Covid Testing
2022 - 2022

Caregiver Attendant

Lutheran Social Services
2019 - 2023

Kitchen Supervisor

Arizona State Prison Complex
2010 - 2013

GED -

Online High School- SEP
Karina A Ortega