Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Karina Cabanas

Karina Cabanas

Cullman,AL

Summary

Bilingual (English/Spanish) healthcare professional with extensive experience in front-office administration and clinical support. Skilled in scheduling, insurance verification, billing, and patient onboarding, as well as vital signs collection, specimen testing, and assisting providers during consultations. Recognized for strong communication skills, attention to detail, and a commitment to delivering high-quality patient care, while ensuring confidentiality and compliance with HIPAA standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Tissue Recovery Technician

TelaGen LLC
Decatur, AL
03.2025 - 08.2025
  • Collected and documented donor information while ensuring compliance with TelaGen criteria, SOPs, and confidentiality standards.
  • Performed aseptic recovery of birth tissue following established protocols for safe handling, packaging, labeling, and transport.
  • Coordinated tissue transport and ensured accurate identification, labeling, and chain-of-custody procedures.
  • Trained and assisted new recovery team members, promoting adherence to best practices and safety standards.
  • Completed and submitted all recovery documentation with accuracy and timeliness.
  • Maintained professionalism, punctuality, and effective communication with hospitals, agencies, and team members.
  • Reported and assisted in resolving variances or recovery issues, ensuring quality and compliance with regulatory requirements.

Scheduling Coordinator

Dutton Dental
Madison, AL
10.2024 - 03.2025
  • Greeted patients and callers in a courteous, professional manner; identified needs, answered questions, and directed inquiries to appropriate staff or departments.
  • Scheduled and confirmed patient appointments, entered demographic information, and verified insurance coverage to ensure accurate claim processing.
  • Prepared daily schedules by confirming next-day appointments, reviewing new patient paperwork, and verifying insurance eligibility.
  • Ensured that established patient visits had charges properly submitted to insurance carriers.
  • Maintained a full and efficient schedule for dental hygienists.
  • Collected co-pays and patient balances; generated and mailed billing statements.
  • Balanced and reconciled end-of-day reports to ensure financial accuracy.
  • Provided Spanish translation for patients to facilitate clear communication and quality care.

Patient Care Coordinator

Periodontal & Implant Associates, Inc
Cullman, AL
05.2023 - 10.2024
  • Courteously greeted and assisted callers, determined their needs, answered questions, and directed inquiries to appropriate departments.
  • Reviewed and responded to voicemails and patient messages in a timely manner.
  • Welcomed patients promptly and professionally, and ensured a positive and supportive experience.
  • Entered and maintained accurate patient demographics and insurance information to facilitate claim processing and payment.
  • Logged all newly scheduled patients into the Referral Lab system.
  • Verified next-day appointments and prepared new patient packets for mailing.
  • Ensured all scheduled patients had charges entered, paperwork scanned, and return appointments scheduled.
  • Coordinated with referring doctors to obtain clinic notes and X-rays for new patients.
  • Managed scheduling to maintain full workloads for dental hygienists and assistants.
  • Monitored and processed incoming referrals via email and fax.
  • Secured timely medical clearances for patients undergoing periodontal procedures.
  • Processed patient payments, collected balances, and mailed billing statements.
  • Provided translation services for Spanish-speaking patients to support effective communication and quality care.

Office Coordinator

Decatur Morgan OB-GYN
Decatur, AL
06.2022 - 05.2023
  • Coordinated daily front office operations, including patient scheduling, visit preparation, and compliance with office policies.
  • Accurately entered and updated patient demographics, insurance details, provider information, and referring physician data to ensure smooth billing and claims processing.
  • Provided secretarial and administrative support to physicians and clinical staff.
  • Greeted patients and visitors promptly and courteously, ensuring a professional and welcoming environment.
  • Communicated effectively with patients and family members to obtain required information and explain office procedures.
  • Scheduled, modified, and canceled appointments, tests, and procedures using the office scheduling system; documented no-shows, and rescheduled patients as needed.
  • Verified insurance coverage for office visits and processed patient payments, including co-pays, balances, procedures, maternity care, and installment agreements.
  • Checked in patients and balanced daily deposits to ensure accurate financial reconciliation.
  • Managed and maintained physician and clinic schedules, updating regularly for additions, cancellations, and reschedules.
  • Answered and screened telephone calls, relayed messages, and provided information in a professional manner.
  • Maintained patient records by scanning documents, logging payments, and keeping information up to date.
  • Participated in staff training and development activities to support clinic operations.
  • Ensured a clean, organized, and welcoming reception area for patients and visitors.
  • Provided translation services for Spanish-speaking patients, improving communication and patient care.

Office Receptionist/Medical Assistant

West Point Family Medical
Vinemont, AL
03.2022 - 05.2022
  • Greeted and assisted patients, ensuring a professional, welcoming environment.
  • Performed general office duties, including answering multi-line phones, copying, scanning, faxing, and distributing mail.
  • Provided new patients with the required forms, office policies, and legal documents.
  • Scheduled and confirmed appointments and follow-ups; checked patients in/out, and collected co-pays and balances.
  • Verified insurance coverage and maintained accurate payment logs; prepared invoices for company services (physicals, drug, and alcohol testing), and ensured timely billing and payment collection.
  • Assisted pharmaceutical representatives and coordinated office communications, including messages for providers.
  • Supported financial operations by making bank deposits, preparing payroll timesheets, and processing office bills.
  • Performed clinical duties, including DOT physicals, urine drug screens, vital sign collection, injections, and specimen collection for in-house testing (strep, flu, COVID, urinalysis).
  • Prepared and sent specimens to third-party labs; generated referrals, lab orders, and imaging orders.
  • Communicated lab and imaging results to patients after the provider's review.
  • Retrieved medical records for insurance companies, and referred clinics to support continuity of care.
  • Ensured accurate maintenance of schedules, records, and billing systems.
  • Provided Spanish translation services to facilitate clear communication and quality patient care.

Office Receptionist/Medical Assistant

Vitkin's Weight Loss Clinic
Cullman, AL
01.2022 - 04.2022
  • Greeted and assisted patients in a professional and courteous manner; answered telephones, and relayed messages to staff.
  • Scheduled patient appointments, confirmed next-day visits, and provided patients with required forms, lab orders, directions, and educational handouts.
  • Maintained a clean, organized, and well-stocked lobby and conference rooms to ensure a welcoming environment.
  • Obtained preliminary information from new clients, and collected accurate messages and voicemails for staff.
  • Called patients to remind them of upcoming appointments, and prepared patient charts for the following day.
  • Collected payments and maintained accurate financial records.
  • Obtained and documented patient vital signs, and assisted the physician during consultations and clinical procedures.
  • Scanned and labeled medications, maintained precise medication administration logs, and monitored inventory to ensure availability.
  • Supported smooth clinical operations by preparing and organizing patient documentation.
  • Provided Spanish translation services to improve communication and patient care.

Receptionist/Nurse Aide

Willow Tree Pediatrics
Cullman, Alabama
12.2018 - 07.2020
  • Greeted and assisted patients in a professional, courteous manner; checked patients in and out, and ensured accurate documentation.
  • Performed general office duties, including copying, scanning, faxing, and maintaining organized records.
  • Provided new patients with required forms, office policies, and legal documents; enrolled patients in the patient portal for streamlined access.
  • Answered a multi-line phone system, scheduled appointments and follow-ups, and relayed messages to the nursing staff.
  • Verified insurance information, collected co-pays and balances, and maintained accurate daily log sheets.
  • Prepared superbills in advance to ensure efficient next-day operations.
  • Welcomed and directed pharmaceutical representatives to the appropriate clinical staff.
  • Assisted with clinical procedures by taking vital signs and collecting specimens for in-house testing (strep, flu, RSV).
  • Supported communication by translating for Spanish-speaking patients, ensuring quality care and understanding.

Education

High School Diploma -

Cullman High School
Cullman
05-2018

Some College (No Degree) -

Wallace State Community College
Hanceville, AL

Skills

  • Scheduling & Appointment Coordination
  • Multi-Line Phone System Operation
  • Insurance Verification & Eligibility Checks
  • Patient Demographics & Data Entry
  • Payment Processing & Financial Reconciliation
  • Superbills & Billing Management
  • Customer Service & Patient Relations
  • Bilingual Communication (English/Spanish) Medical Interpreter
  • Confidentiality & HIPAA Compliance
  • Microsoft Office AdvancedMD Dentrix Enterprise Intergy EMR MEDITECH
  • Vital Signs Collection & Patient Intake
  • Specimen Collection (Urine, Strep, Flu, COVID, RSV)
  • Preparing & Sending Specimens to Labs
  • Assisting Providers During Consultations
  • Medication Scanning, Labeling & Inventory Management
  • DOT Physicals & Urine Drug Testing
  • Tissue Recovery & Donor Screening
  • Patient Education & Communication of Test Results
  • Bilingual Communication (English/Spanish) Medical Interpreter
  • Confidentiality, Aseptic Technique & HIPAA Compliance

Certification

  • COVID-19 Preparedness Certificate – October 2024
  • Infection Control Certificate – October 2024
  • Hazard Communication Certificate – October 2024
  • Bloodborne Pathogens Certificate – October 2024
  • HIPAA Office Certification – October 2024

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Tissue Recovery Technician

TelaGen LLC
03.2025 - 08.2025

Scheduling Coordinator

Dutton Dental
10.2024 - 03.2025

Patient Care Coordinator

Periodontal & Implant Associates, Inc
05.2023 - 10.2024

Office Coordinator

Decatur Morgan OB-GYN
06.2022 - 05.2023

Office Receptionist/Medical Assistant

West Point Family Medical
03.2022 - 05.2022

Office Receptionist/Medical Assistant

Vitkin's Weight Loss Clinic
01.2022 - 04.2022

Receptionist/Nurse Aide

Willow Tree Pediatrics
12.2018 - 07.2020

High School Diploma -

Cullman High School

Some College (No Degree) -

Wallace State Community College

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Karina Cabanas