Karina J. Benavides
Laredo,TX
Summary
Dependable person with an understanding of the transportation industry. Ready to take the next step by joining a new organization with exceptional skills. Deadline-oriented individual offering 3 years of dispatch and office environment experience in busy call center. Pursuing a new role at a company where decision-making, leadership and conflict resolution skills will be valued.
Overview
19
19
years of professional experience
Work History
Transportation Dispatcher
United Independent School District
Laredo, TX
08.2021 - Current
- Created schedules and dispatched drivers to various sites in Laredo, Tx.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Effectively resolved complaints by working closely with school officials and parents.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Planned, assigned and directed 125 fleet drivers to promote successful pick ups and drop offs and excellent customer service.
- Trained and evaluated employees to ensure work performance met company standards.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for over 125 school bus drivers.
- Reported delays, accidents or other traffic and transportation situations.
- Identified locations and needs of callers to accurately send assistance.
Driver Trainer
United I.S.D. Transportation
Laredo, TX
04.2021 - Current
- Obeyed all DOT rules and regulations in addition to local laws and stipulations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Prepared detailed reports outlining trip, vehicle, and passenger details.
- Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Inspected vehicle daily and personally handled routine upkeep such as adding gas and washer fluids.
- Created new programs that resulted in increasing productivity and customer satisfaction.
- Demonstrated leadership by making improvements to work processes and helping to train others.
School Bus Driver
United I.S.D
Laredo, TX
08.2019 - 08.2021
- Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
- Obeyed all DOT rules and regulations in addition to local laws and stipulations.
- Adhered to company determined schedules and routes to ensure timely arrivals and departures.
- Created schedules and dispatched drivers to various sites in Laredo, Tx.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Effectively resolved complaints by working closely with school officials and parents.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
- Planned, assigned and directed 125 fleet drivers to promote successful drop offs and excellent customer service.
Truck Driver
JTM Transport Inc.
San Antonio, TX
06.2017 - 08.2017
- Applied defensive driving and safety techniques to prevent accidents
- Exceeded specific team goals, partnering with staff to share and implement best practices
- Promoted positive customer service by delivering on-time shipments and fully resolving issues
- Certified that waste, supplies and material handling equipment were secured prior to operating vehicle on public highways
- Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays
- Loaded, balanced and secured product to safely transport goods across USA
- Retained valid proof of insurance and registration in vehicle at all times
- Operated tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays
- Inspected, serviced and maintained equipment on daily basis to achieve long-lasting performance
School Bus Driver
United Independent School District
Laredo, TX
08.2014 - 12.2016
- Assisted disabled passengers in boarding and exiting bus
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency
- Maintained timely adherence to schedules and safety protocols
- Anticipated traffic delays and construction obstacles to proactively ensure adherence to schedules
- Provided information to passengers, including route, schedule and fare information
- Adhered to company determined schedules and routes to ensure timely arrivals and departures
- Performed all duties with personable communication and professionalism including bus operation and passenger interaction
- Transported passengers on predetermined routes while following local traffic regulations
- Obeyed all DOT rules and regulations in addition to local laws and stipulations
- Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
- Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tank
Truck Driver
US Xpress Drivers
Chattanooga, TN
10.2011 - 02.2014
- Maintained comprehensive delivery records and facilitated management of customer accounts
- Operated tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions
- Connected air hoses and electrical lines, installed and removed tire chains and manually cranked dolly wheels
- Obtained receipts or signatures for delivered goods, collecting payment for services when required
- Conducted vehicle inspections prior to and after every trip and performed minor repairs, including [Type] and [Type] to keep truck functional
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays
- Performed loading and offloading of trucks, utilizing pallet jacks and forklifts
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands
Truck Driver
Werner Enterprises
Omaha, NE
09.2011 - 09.2011
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control
- Submitted reports on condition of truck at end of each trip
- Observed all driving regulations and safety procedures, maintaining [Number]% safe driving record over [Timeframe]
School Bus Driver
United Independent School District
Laredo, TX
03.2008 - 05.2011
- Inspected vehicle for cleanliness and safety before each trip
- Maintained timely adherence to schedules and safety protocols
- Reconfigured routes when stops were added or removed from the schedule
- Obeyed all DOT rules and regulations in addition to local laws and stipulations
School Bus Aide
United Independent School District
Laredo, TX
08.2007 - 03.2008
- Worked to be good role model to students by demonstrating positive behaviors, maintaining appropriate dress and showing solid work ethic
- Developed and strengthened good relationships with staff, students and families
- Assisted students with physical and mental limitations to safely get on and off the bus
- Completed daily mandated accountability documentation for each student
- Helped children to safely board and exit buses
- Observed student behaviors and looked for signs of concerns such as injury, illness and emotional disturbance
- Answered questions and provided accurate information to students and family members
Dispatcher
T.E. Trucking Inc.
Laredo, TX
08.2005 - 08.2007
- Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reported delays, accidents or other traffic and transportation situations.
- Tracked all changes in computer system to keep records current and accurate.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
Employee Management
TAPT
Kerrville, TX10-2023
Certificate - Civilian Response To Active Shooter Events Instruc
Texas A&M Health Science Center
College Station, TX06.2022
Certificate - School Bus Driver Instructor
Texas A&M University System
College Station, TX07.2021
CDL Vehicle Inspection
Texas A&M Health Science Center
College Station, TX07-2021
Truck Driving Certificate - D.O.T regulations, Truck Driving
Roadmasters Truck Driving School
San Antonio, TX2011
Computer Information Systems - Computer and Information Sciences
Laredo Community College
Laredo, TX05.2001
GED -
F.S. Lara Academy
Laredo, TX1998
Skills
- Map reading expert
- DOT regulations
- Local traffic laws
- Passenger assistance
- Safety-focused
- Strong safety history
- Clean DMV record
- Local street knowledge
- Defensive driving
- CDL Class A
- HAZMAT endorsement
- Great attitude
- Route planning
- Company procedures
- Fleet operations
- Dispatch of drivers
- Critical decision-making
- Data entry
- Critical thinker
Timeline
Transportation Dispatcher
United Independent School District
08.2021 - Current
Driver Trainer
United I.S.D. Transportation
04.2021 - Current
School Bus Driver
United I.S.D
08.2019 - 08.2021
Truck Driver
JTM Transport Inc.
06.2017 - 08.2017
School Bus Driver
United Independent School District
08.2014 - 12.2016
Truck Driver
US Xpress Drivers
10.2011 - 02.2014
Truck Driver
Werner Enterprises
09.2011 - 09.2011
School Bus Driver
United Independent School District
03.2008 - 05.2011
School Bus Aide
United Independent School District
08.2007 - 03.2008
Dispatcher
T.E. Trucking Inc.
08.2005 - 08.2007
Employee Management
TAPT
Certificate - Civilian Response To Active Shooter Events Instruc
Texas A&M Health Science Center
Certificate - School Bus Driver Instructor
Texas A&M University System
CDL Vehicle Inspection
Texas A&M Health Science Center
Truck Driving Certificate - D.O.T regulations, Truck Driving
Roadmasters Truck Driving School
Computer Information Systems - Computer and Information Sciences
Laredo Community College
GED -
F.S. Lara Academy
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