Karina Serbousek
Cedar Rapids,IA
Summary
Energetic and personable individual with strong aptitude for leadership and team collaboration. Proven track record of effective communication and relationship management, resulting in enhanced customer satisfaction and increased team productivity. Demonstrates strong teamwork, problem-solving, and time-management skills.
Overview
23
23
years of professional experience
Work History
Sales Team Lead
Hallmark
10.2020 - Current
- Cultivating top notch customer service, coaching my team to ensure positive customer experiences
- Responsible for all visual merchandising and seasonal set execution
- Communicating daily priorities, goals, and business information, while maintaining fun and supportive team environment
- Executing store operations product replenishment, processing shipments, managing inventory, point-of-sale audits, fulfilling online orders
- Modeling and coaching service and selling skills while, helping customers find the perfect card and gift solutions
Assistant Retail Buyer Logo, Gift and Kids Apparel
MGM Resorts International
11.2019 - 03.2020
- Participated in store walks to discuss store planning and merchandise placement
- Assist in store resets
- Analyzing market trends to help retail locations determine pricing strategies
- Monitoring inventory using inventory management software and placing orders as necessary, stock balancing between store locations
- Crafting and proofreading purchase orders
- Conducting cost-benefit analysis on vendors using a strong attention to detail to make sure wholesale costs are correct
- Participating in vendor meetings based on needs of store buyer
- Traveled to store locations to review product mix, obtain feedback and share information.
Store Manager, Buyer
Mercy Flowers and Gifts, Mercy Medical Center
07.2013 - 02.2019
- Managed operations and responsible for all purchasing for two hospital gift shops
- Responsible for store layout, merchandise placement, planograms and signage
- Managed inventory levels and monitored product performance
- Coordinated cycle counts and investigated variances
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Attended markets in Atlanta and Las Vegas annually, finding new suppliers and capitalizing on the latest trends
- Built relationships with vendors to negotiate best pricing on gift, apparel and accessory lines
- Managed controllable P&L line items, including inventory, cash and payroll
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Mentored40-member volunteer sales team in applying effective sales techniques and delivering top-notch customer service
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer Preferences
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Clinic Manager
Internist Associates of Iowa
11.2008 - 11.2012
- Managed a medical clinic with four general internists, a nephrologist and two nurse practitioners
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures while supervising25 employees
- Ensuring great patient care, satisfied providers and sustaining a positive productive team atmosphere were my day to day areas of focus
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction
- Review financial performance reports for each provider’s profit center
- Supply management, vendor sourcing and invoice processing
- Charges increased22% from2010-2012
- Patient visits up10% from2010 to2012
- Led Strategic Vendor Sourcing green belt project for medical supplies
District Manager
Hartig Drug Corporation
03.2002 - 02.2008
- Responsible for operational oversight of16 retail pharmacy stores in Northeast Iowa, Southwest Wisconsin, and Northwest Illinois with sales totaling15 million
- Conducted regular visits to stores to follow up on sales performance, payroll distribution, merchandise presentation, inventory management and employee relations
- Recruited, hired and developed talented Store Managers
- Trained managers and associates on visual merchandising strategy, planogram execution, price changes and signage
- Scheduled and coordinated all stores fiscal inventories
- Opened six new stores in a4 year time frame
- Responsible for apparel, accessory, gift and home décor purchasing for all stores
- Established spending budget and advertising/promotion schedule for apparel, accessory, gift and home décor departments
- Attended markets in Chicago and Minneapolis twice per year to purchase from new suppliers and see the latest trends
Education
Bachelor of Arts - Fashion Merchandising, Marketing
Western Illinois University
Macomb, ILSkills
- Customer satisfaction
- Excellent communication
- Active listening
- Adaptability and flexibility
- Task prioritization
- Interpersonal skills
- Conflict resolution
- Multitasking Abilities
- Problem-solving
- Team leadership
- Attention to detail
ADDITIONAL EXPERIENCE
- ShopKo, Store Manager,4 years
- Operational oversight of a135,000 sq ft. store with125 team members, Supervised floor resets, planogram execution and store signage programs.
- Target Executive Team Leader,4 years
- 2 years supervising Apparel Departments. Responsible for executing merchandising standards, salesfloor resets and signage programs.
- 2 years leading the Logistics Team. Warehouse operations, replenishment, planogram team and signage team.
Timeline
Sales Team Lead
Hallmark
10.2020 - Current
Assistant Retail Buyer Logo, Gift and Kids Apparel
MGM Resorts International
11.2019 - 03.2020
Store Manager, Buyer
Mercy Flowers and Gifts, Mercy Medical Center
07.2013 - 02.2019
Clinic Manager
Internist Associates of Iowa
11.2008 - 11.2012
District Manager
Hartig Drug Corporation
03.2002 - 02.2008
Bachelor of Arts - Fashion Merchandising, Marketing
Western Illinois University
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