Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karine Arakelyan

Los Angeles,CA

Overview

9
9
years of professional experience

Work History

Intake Coordinator

Hospice
02.2017 - Current
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Enhanced patient satisfaction with timely and accurate information during the intake process.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
  • Ensured regulatory compliance by maintaining up-to-date records and documentation.
  • Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
  • Enhanced office productivity by handling high volume of callers per day.
  • Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
  • Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
  • Supported office staff and operational requirements with administrative tasks.
  • Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
  • Trained new staff members on intake procedures, contributing to a well-prepared team.
  • Improved efficiency within the department by prioritizing tasks and managing time effectively.
  • Maintained accurate and up-to-date client records.
  • Implemented follow-up system for patient concerns post-intake, improving resolution times and patient satisfaction.
  • Improved client satisfaction scores with personalized attention during intake procedure.
  • Enhanced communication between interdisciplinary teams, ensuring patient needs were met comprehensively and efficiently.
  • Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
  • Cultivated supportive atmosphere for patients and their families during intake process, fostering sense of community.
  • Reduced paperwork errors by meticulously reviewing and updating patient records, ensuring accuracy in treatment plans.
  • Facilitated team meetings to discuss complex cases, leading to more comprehensive care strategies.
  • Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.
  • Enhanced patient experience, conducting thorough initial assessments to understand their needs fully.
  • Increased efficiency in patient intake flow, optimizing scheduling procedures and minimizing delays.
  • Collaborated with administrative staff to manage appointment schedules effectively, reducing wait times and optimizing resource use.
  • Assisted in training new staff on intake protocols, elevating overall quality of patient reception and care.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Completed bi-weekly payroll for Number employees.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Manager

Check Into Cash
01.2016 - 01.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

LVN -

Integrity College of Health
Pasadena, CA
06.2017

Yerevan City High School
N85 S. Shahmuradyan
05.2015

Skills

  • Insurance verification
  • Follow-up skills
  • Multi-line phone systems
  • Appointment scheduling

Languages

Armenian , Russian, English
Elementary

Timeline

Intake Coordinator

Hospice
02.2017 - Current

Manager

Check Into Cash
01.2016 - 01.2017

LVN -

Integrity College of Health

Yerevan City High School

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Karine Arakelyan