Karine Arakelyan
Los Angeles,CA
Overview
9
9
years of professional experience
Work History
Intake Coordinator
Hospice
02.2017 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Enhanced office productivity by handling high volume of callers per day.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Supported office staff and operational requirements with administrative tasks.
- Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
- Maintained accurate and up-to-date client records.
- Implemented follow-up system for patient concerns post-intake, improving resolution times and patient satisfaction.
- Improved client satisfaction scores with personalized attention during intake procedure.
- Enhanced communication between interdisciplinary teams, ensuring patient needs were met comprehensively and efficiently.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
- Cultivated supportive atmosphere for patients and their families during intake process, fostering sense of community.
- Reduced paperwork errors by meticulously reviewing and updating patient records, ensuring accuracy in treatment plans.
- Facilitated team meetings to discuss complex cases, leading to more comprehensive care strategies.
- Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.
- Enhanced patient experience, conducting thorough initial assessments to understand their needs fully.
- Increased efficiency in patient intake flow, optimizing scheduling procedures and minimizing delays.
- Collaborated with administrative staff to manage appointment schedules effectively, reducing wait times and optimizing resource use.
- Assisted in training new staff on intake protocols, elevating overall quality of patient reception and care.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for Number employees.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Manager
Check Into Cash
01.2016 - 01.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
LVN -
Integrity College of Health
Pasadena, CA06.2017
Yerevan City High School
N85 S. Shahmuradyan05.2015
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
Languages
Armenian , Russian, English
Elementary
Timeline
Intake Coordinator
Hospice
02.2017 - Current
Manager
Check Into Cash
01.2016 - 01.2017
LVN -
Integrity College of Health
Yerevan City High School