Karine Arakelyan
Northridge
Summary
Goal-driven individual seeking an opportunity to contribute to a forward-thinking organization while continuing to grow professionally.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Account Manager
European Sweets Inc
North Hollywood
08.2022 - 07.2025
- Prepared and analyzed financial statements, balance sheets, and profit-and-loss statements.
- Maintained accurate and organized financial records to support decision-making.
- Developed and implemented strategic account plans to enhance client relationships.
- Delivered comprehensive account reviews and performance reports to stakeholders.
- Coordinated audit processes to promote efficiency and ensure accountability.
- Collaborated with marketing teams to drive account growth initiatives.
- Negotiated contracts and managed cash flows to optimize financial performance.
- Tracked account performance, analyzed data, and identified improvement areas to mitigate risks.
Eligibility Worker II
Los Angeles County Department of Public Social Services
Northridge
12.2012 - 08.2022
- Explained various public assistance programs and relevant federal, state, and county regulations.
- Advised participants on sanctions for non-compliance with benefit terms and conditions.
- Reviewed financial and eligibility information to confirm initial or ongoing eligibility for public assistance programs.
- Referred applicants to County departments and community organizations for additional services and resources.
- Organized and prioritized assigned cases to ensure compliance with filing and processing deadlines.
Fire & Casualty Insurance Agent
Safecal Insurance Services
Glendale
12.2011 - 12.2012
- Analyzed client needs and researched insurance products to recommend suitable options.
- Explained policy terms, coverage limits, premiums, exclusions, and deductibles to clients.
- Processed policy applications accurately, including analysis of new and renewal business.
- Maintained client and policy data in computer and electronic file systems.
- Determined acceptance or modification of risks while calculating rates and premium charges.
- Performed data entry for quotations, binders, and related supporting documents.
- Reviewed policies and endorsements for accuracy and remedied deficiencies promptly.
- Assisted in resolving billing matters and audit disputes efficiently.
Property & Casualty Insurance Agent/Office Manager
Valley Crest Insurance Services
La Crescenta
11.2006 - 06.2009
- Closed leads by demonstrating strong sales skills, consistently achieving monthly and quarterly qualified opportunity goals.
- Developed targeted strategies to expand client base and executed effective sales plans.
- Ensured high customer satisfaction through efficient resolution of queries and concerns.
- Processed policy applications accurately while analyzing new and renewal business.
- Explained policy terms, conditions, coverage limits, premiums, exclusions, and deductibles to clients.
- Managed communication responsibilities by responding to emails, handling phone calls, and greeting customers.
- Cultivated positive long-term relationships to promote repeat business.
Customer Service Representative
AExpress Money Transfer
Glendale
05.2006 - 11.2006
- Delivered exceptional customer service by addressing inquiries and requests promptly.
- Maintained cash drawer within prescribed limits, achieving accurate cash balancing.
- Processed client transactions, ensuring proper authorization and accuracy in documentation.
- Entered amounts into depositor accounts and organized deposit slips efficiently.
- Performed general administrative tasks, including data entry, filing, and document duplication.
- Fostered high customer satisfaction, cultivating positive long-term relationships.
Office Clerk
Law Office of Steven J. Siebig
Glendale
10.2005 - 05.2006
- Managed client databases through creation and reconfiguration for improved data accuracy.
- Conducted correspondence and documented invoices to maintain organized records.
- Scheduled appointments and greeted customers to enhance service delivery.
- Resolved customer queries efficiently to ensure satisfaction and retention.
- Performed general administrative tasks including data entry, filing, and faxing.
- Maintained daily activity records and provided updates to senior management.
- Answered phone calls, transferred inquiries, and delivered messages promptly.
- Assisted office staff with various tasks to support operational needs.
Education
Master’s Degree - Business Administration
University of Phoenix
Pasadena, CA10.2011
Bachelor’s Degree - Economics
Armenian State University of Economics
05.2003
Skills
- Analytical abilities
- Problem solving
- Good judgment
- Independent thinking
- Risk assessment
- Multi-tasking
- Team collaboration
- Organizational skills
- Time management
- Adaptability to change
- Attention to detail
- High productivity
- Minimal supervision
- Prioritization skills
- Customer service expertise
- Microsoft Office proficiency
Certification
Property & Casualty Insurance License
Languages
Armenian
Native/ Bilingual
Russian
Professional
References
Available Upon Request
Timeline
Sales Account Manager
European Sweets Inc
08.2022 - 07.2025
Eligibility Worker II
Los Angeles County Department of Public Social Services
12.2012 - 08.2022
Fire & Casualty Insurance Agent
Safecal Insurance Services
12.2011 - 12.2012
Property & Casualty Insurance Agent/Office Manager
Valley Crest Insurance Services
11.2006 - 06.2009
Customer Service Representative
AExpress Money Transfer
05.2006 - 11.2006
Office Clerk
Law Office of Steven J. Siebig
10.2005 - 05.2006
Master’s Degree - Business Administration
University of Phoenix
Bachelor’s Degree - Economics
Armenian State University of Economics