Karine Castaneda
Kent,WA
Summary
Experienced professional in station operations management with expertise in logistics, process optimization, and team leadership. Recognized for a strong emphasis on collaboration and delivering results. Adaptable and dependable, seamlessly adjusting to evolving requirements. Demonstrated leadership and problem-solving abilities in demanding environments.
Overview
19
19
years of professional experience
Work History
Director of Station Operations
Alaska Airlines
01.2023 - Current
- Accountable for managing and directing all aspects of daily station operations, ensuring top-tier safety, reliability, and exceptional customer service.
- Collaborate decisively with vendor partners to enhance operational efficiency.
- Establish and uphold rigorous performance standards across all operational domains.
- Direct the Ground Operations Coordination Managers and Station Duty Managers, who are tasked with executing daily operations and ensuring seamless coordination between ground operations and various departments.
Sector Manager, Network Operations Control Center
Alaska Airlines
08.2021 - 01.2023
- A subject matter expert in the Network Operations Control Center, managing operations activities for Alaska Airlines and its subsidiaries.
- As an individual contributor this role exercises considerable judgement and initiative for solutions pertaining to flight cancellations and flight delays.
- This includes business decision making, oversight of all positions within the Network Operations Control Center including: Dispatch, Crew scheduling, Maintenance Control, Line maintenance Planning, Network Operations Support and Centralized Planning to ensure the highest operational standards, uncompromising commitment to safety, accountability to process, and the development and execution of practical solutions that lead to a competitive edge.
Manager Station Ops II
Alaska Airlines
08.2019 - 07.2021
- Effectively managed and is responsible for the oversight of all facets of the Las Vegas station operations.
- Oversee Supervisor and CSL to ensure high standards of performance are maintained and Alaska Policies are followed.
- Work together with vendor business partners to ensure we are staying compliant and all Alaska Safety procedures are followed.
- Manage staffing levels of 74 employees to ensure adequacy in all operational areas.
- Serve as a liaison between Alaska, McCarran Airport, and TSA.
- Making sure employees are following our People policies and doing investigations if not followed.
- Execute or provide feedback, and recommendations for appropriate discipline if needed.
- Works closely with resource planning for staffing and scheduling, and with supply management for vendor contracts and budgeting.
Seattle Station Duty Manager
Alaska Airlines
06.2016 - 07.2019
- Effectively managed all phases of the station daily operations, with full authority to make decisions critical to maintaining Alaska’s operating and safety objectives.
- Oversee supervisors to ensure high standards and performance are maintained.
- Manage staffing levels 600+ employees, to ensure adequacy in all operational areas.
- Provide feedback on probationary and grievance processes, with recommendations for appropriate discipline if needed.
- Serve as a liaison to applicable Port Authority for facility infrastructure projects.
LAX Temp Supervisor
Alaska Airlines
01.2014 - 01.2015
- Effectively drives timeline and regulatory compliance at departure gates.
- Ensures tools and equipment are available and working for employees to perform their job functions effectively.
- Responsible for investigating reports of delays and other irregular flight activity.
- Supervised the work of Customer service agents and assist with customer relations to ensure passenger service standards are maintained or exceeded.
- Was part of the transition training team for the LAX move from T3 to T6 and part of the transition team for opening different Alaska stations in different cities including SJO, Costa Rica.
Lead Customer Service
Alaska Airlines
01.2009 - 01.2015
- Consistently meet and exceed daily operational metric goals.
- Resolve customers concerns by performing problem solving and listening skills.
- Manage staff preparing work schedules and assigning specific duties.
- Coach and counsel new hires and colleagues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Agent
Alaska Airlines
01.2007 - 01.2008
- Efficiently handle ticketing, enplaning and deplaning of passengers for on time departures of flights.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Education
High School Graduate -
Maria College
Oranjestad, Aruba 06.1987
2 Years College -
'T Middelhof
Alkmaar, NetherlandsSkill path workshops - Improving communication skills, Women conferences, and Managing and supervising people
Harvard Essential Leadership Program -
Harvard
OnlineProfessional Growth and Development - undefined
DEL
01.2013
Skills
- Fluent in multiple languages
- Results-driven
- Dedication to continuous improvement
- Highly organized
- Performs effectively under pressure
- Supportive demeanor
- Comprehensive understanding of aviation operations
Languages
Spanish
Full Professional
Dutch
Native or Bilingual
English
Full Professional
Papiamento
Native or Bilingual
Timeline
Director of Station Operations
Alaska Airlines
01.2023 - Current
Sector Manager, Network Operations Control Center
Alaska Airlines
08.2021 - 01.2023
Manager Station Ops II
Alaska Airlines
08.2019 - 07.2021
Seattle Station Duty Manager
Alaska Airlines
06.2016 - 07.2019
LAX Temp Supervisor
Alaska Airlines
01.2014 - 01.2015
Lead Customer Service
Alaska Airlines
01.2009 - 01.2015
Customer Service Agent
Alaska Airlines
01.2007 - 01.2008
Professional Growth and Development - undefined
DEL
High School Graduate -
Maria College
2 Years College -
'T Middelhof
Skill path workshops - Improving communication skills, Women conferences, and Managing and supervising people
Harvard Essential Leadership Program -
Harvard
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